Bank · complaint record
Schoolsfirst Federal Credit Union complaints
Consumers have filed 719 complaints about Schoolsfirst Federal Credit Union since 2015, 185 of them in the last 12 months (+53% on the year before). It answered 100% on time and closed 4% with relief for the customer - less often than a typical bank. The most common problem is incorrect information on your report. It is the 41st most complained-about of 188 banks & credit unions this year.
Average response record. How it works
- Complaints on record
- 719
- Last 12 months
- 185
- Answered on time
- 100%
- Closed with relief
- 4%
- Last 30 days
- 7
- Rank
- #41 of 188
Since September 2015
+53% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 9, 2026
Most complained-about banks & credit unions
Schoolsfirst Federal Credit Union complaints by month
The busiest month was March 2026 (23 complaints). Complaints in the last 12 months are up 53% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Schoolsfirst Federal Credit Union answered last 12 months
- Closed with monetary relief73.8%
- Closed with explanation17896.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers4/403.8% closed with relief
- Complaint trend5/15+53% vs last year
What Schoolsfirst Federal Credit Union complaints are about
Top Schoolsfirst Federal Credit Union problems last 12 months
Inside "Incorrect information on your report"
- Account information incorrect 39
- Account status incorrect 36
- Information belongs to someone else 31
- Old information reappears or never goes away 4
- Information is missing that should be on the report 1
- Public record information inaccurate 1
Where Schoolsfirst Federal Credit Union complaints come from
Most complaints: California (615), Texas (17), Nevada (17), Arizona (6), Georgia (5).
Schoolsfirst Federal Credit Union compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | FourLeaf Federal Credit UnionBank accounts | 53 | 214 | C |
| 2 | Branch MessengerBank accounts | 48 | 205 | D |
| 3 | Banco Popular de Puerto RicoBank accounts | 61 | 204 | C |
| 4 | Revolut TechnologiesBank accounts | 46 | 187 | D |
| 5 | Schoolsfirst Federal Credit UnionBank accounts | 54 | 185 | C |
| 6 | Arvest BankBank accounts | 58 | 175 | C |
| 7 | Zions BancorporationBank accounts | 59 | 173 | C |
| 8 | Commerce BankBank accounts | 46 | 163 | D |
Compare side by side: Schoolsfirst Federal Credit Union vs FourLeaf Federal Credit Union · Schoolsfirst Federal Credit Union vs Branch Messenger · Schoolsfirst Federal Credit Union vs Banco Popular de Puerto Rico · Schoolsfirst Federal Credit Union vs Revolut Technologies
What people say about Schoolsfirst Federal Credit Union
All experiencesNo experiences with Schoolsfirst Federal Credit Union yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Schoolsfirst Federal Credit Union complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 9, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 7, 2026 | Credit reporting | Identity theft protection or other monitoring servicesProblem canceling credit monitoring or identify theft protection service | Explained |
| Nov 4, 2026 | Payday & personal loans | Struggling to pay your loan | Explained |
| Nov 2, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 29, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 20, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 20, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 15, 2026 | Auto loans & leases | Getting a loan or leaseProblem with a trade-in | Explained |
| Oct 13, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Oct 6, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 5, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 5, 2026 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | Explained |
Questions about Schoolsfirst Federal Credit Union
How many complaints does Schoolsfirst Federal Credit Union have?
Schoolsfirst Federal Credit Union has 719 complaints on record since September 2015, including 185 in the last 12 months and 7 in the last 30 days. That makes it number 349 of every company by complaints this year.
Does Schoolsfirst Federal Credit Union respond to complaints?
Yes. Schoolsfirst Federal Credit Union answered 100% of its complaints on time (within 15 days) and closed 4% with relief - money back or a fix; 3.8% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 54/100 (grade C).
What do people complain about most with Schoolsfirst Federal Credit Union?
The most common problems are incorrect information on your report (112), managing an account (143), took or threatened to take negative or legal action (31).
Is Schoolsfirst Federal Credit Union legit?
Schoolsfirst Federal Credit Union is a real company with a public complaint record: consumers have complained about it 719 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Schoolsfirst Federal Credit Union legit? for the signals, red flags and how to protect yourself.
Are complaints about Schoolsfirst Federal Credit Union going up or down?
Up. There were 185 complaints in the last 12 months against 121 in the 12 before (+53%). See every month.
How do I file a complaint against Schoolsfirst Federal Credit Union?
Complain to Schoolsfirst Federal Credit Union in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Schoolsfirst Federal Credit Union complaints come from?
Most come from California (615), Texas (17), Nevada (17). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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