Loan servicer · complaint record
Brazos Higher Education Authority complaints
Filed under BRAZOS HIGHER EDUCATION AUTHORITY, INC.
Consumers have filed 14 complaints about Brazos Higher Education Authority since 2013, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer. It is the 36th most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 14
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #36 of 47
Since March 2013
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: May 23, 2026
Most complained-about student loan servicers
Brazos Higher Education Authority complaints by month
The busiest month was August 2015 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Brazos Higher Education Authority answered all time
- Closed with monetary relief17.1%
- Closed with non-monetary relief428.6%
- Closed with explanation964.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Brazos Higher Education Authority complaints are about
Top Brazos Higher Education Authority problems
Inside "Can't repay my loan"
- Can't get flexible payment options 3
- Can't decrease my monthly payments 1
Where Brazos Higher Education Authority complaints come from
Most complaints: New York (4), Pennsylvania (2), California (2), Massachusetts (2), New Jersey (1).
Brazos Higher Education Authority compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Brazos Higher Education AuthorityStudent loans | - | 1 | - |
Compare side by side: Brazos Higher Education Authority vs Earnest · Brazos Higher Education Authority vs College Ave Student Loan Servicing · Brazos Higher Education Authority vs Meritize Financial · Brazos Higher Education Authority vs LendKey Technologies
What people say about Brazos Higher Education Authority
All experiencesNo experiences with Brazos Higher Education Authority yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Brazos Higher Education Authority complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 23, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 11, 2024 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Feb 2, 2018 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| Aug 8, 2017 | Credit reporting | Incorrect information on your reportAccount information incorrect | Fixed |
| Aug 18, 2016 | Debt collection | Cont'd attempts collect debt not owedDebt was discharged in bankruptcy | Explained |
| Aug 21, 2015 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Aug 4, 2015 | Student loans | Can't repay my loanCan't decrease my monthly payments | Fixed |
| Apr 4, 2015 | Debt collection | Cont'd attempts collect debt not owedDebt was discharged in bankruptcy | Money back |
| Dec 12, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Fixed |
| Sep 26, 2014 | Student loans | Getting a loanQualify for a better loan than offered | Explained |
| Mar 10, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Oct 11, 2013 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
Questions about Brazos Higher Education Authority
How many complaints does Brazos Higher Education Authority have?
Brazos Higher Education Authority has 14 complaints on record since March 2013, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Brazos Higher Education Authority respond to complaints?
Yes. Brazos Higher Education Authority answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Brazos Higher Education Authority?
The most common problems are dealing with your lender or servicer (2), can't repay my loan (4), cont'd attempts collect debt not owed (2).
Is Brazos Higher Education Authority legit?
Brazos Higher Education Authority is a real company with a public complaint record: consumers have complained about it 14 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Brazos Higher Education Authority legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Brazos Higher Education Authority?
Complain to Brazos Higher Education Authority in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Brazos Higher Education Authority complaints come from?
Most come from New York (4), Pennsylvania (2), California (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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