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Auto loans & leases

Carvana Group auto loans & leases complaints

Consumers have filed 792 complaints about Carvana Group's auto loans & leases, 144 in the last 12 months (-32%). Carvana Group answered 98.6% on time and closed 0% with relief. See the whole Carvana Group record.

Carvana Group against other auto lenders

#Company12 monthsChangeOn timeReliefAll time
1Santander Holdings USA2,463+55%100%36%5,915
2Ally Financial1,987+53%100%4%9,980
3Westlake Financial1,921+69%100%0%6,159
4Credit Acceptance1,277+12%99.7%4%6,077
5Capital One1,225+17%100%2%6,196
6Bridgecrest1,019+29%99.5%0%3,330
7Hyundai Capital America996+81%100%0%4,690
8Toyota Financial Services938+52%99.9%6%4,524
9Exeter Finance830+24%99.9%0%2,969
10Wells Fargo686+40%100%19%6,683
11American Honda Finance556+57%99.6%0%2,789
12American Credit Acceptance554+63%100%0%1,840
13Carvana Group144-32%98.6%0%792

Every auto lender ranked

Latest Carvana Group auto loans & leases complaints

ReceivedAboutIssueStateAnswerOn time
Jul 20, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem with paying off the loanSCExplainedYes
Jul 19, 2026Auto loans & leasesRepossessionDeficiency balance after repossessionDEExplainedYes
Jul 16, 2026Auto loans & leasesGetting a loan or leaseConfusing or misleading advertising or marketingWIExplainedYes
Jul 14, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanFLExplainedYes
Jul 14, 2026Auto loans & leasesStruggling to pay your loanProblem after you declared or threatened to declare bankruptcyCAExplainedYes
Jul 8, 2026Auto loans & leasesGetting a loan or leaseConfusing or misleading advertising or marketingILExplainedYes
Jul 8, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldGAExplainedYes
Jul 5, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanARExplainedYes
Jul 3, 2026Auto loans & leasesRepossessionCompany explaining amount owedTXExplainedYes
Jul 2, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanPAExplainedYes
Jul 1, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanMDExplainedYes
Jun 29, 2026Auto loans & leasesGetting a loan or leaseCredit denialVAExplainedYes
Jun 28, 2026Auto loans & leasesGetting a loan or leaseConfusing or misleading advertising or marketingGAExplainedYes
Jun 25, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldCAExplainedYes
Jun 23, 2026Auto loans & leasesIncorrect information on your reportAccount information incorrectDCExplainedYes
Jun 18, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanCTExplainedYes
Jun 18, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem while selling or giving up the vehicleGAExplainedYes
Jun 18, 2026Auto loans & leasesGetting a loan or leaseChanges in terms mid-deal or after closingWIExplainedYes
Jun 17, 2026Auto loans & leasesManaging the loan or leaseProblem with additional products or services purchased with the loanFLExplainedYes
Jun 16, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem while selling or giving up the vehicleGAExplainedYes
Jun 5, 2026Auto loans & leasesProblem with a company's investigation into an existing problemProblem with personal statement of disputeTXExplainedYes
Jun 4, 2026Auto loans & leasesManaging the loan or leaseProblem with the interest rateGAExplainedYes
Jun 3, 2026Auto loans & leasesRepossessionCompany explaining amount owedNCExplainedYes
Jun 3, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offNCExplainedYes
May 29, 2026Auto loans & leasesGetting a loan or leaseHigh-pressure sales tacticsMIExplainedYes
May 25, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offAZExplainedYes
May 21, 2026Auto loans & leasesGetting a loan or leaseConfusing or misleading advertising or marketingPAExplainedYes
May 21, 2026Auto loans & leasesGetting a loan or leaseConfusing or misleading advertising or marketingGAExplainedYes
May 19, 2026Auto loans & leasesRepossessionAccount reinstatement or redemption after repossessionCAExplainedYes
May 19, 2026Auto loans & leasesProblems at the end of the loan or leaseProblem while selling or giving up the vehicleNHExplainedYes

Your rights with auto lenders

Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.

Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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