Auto loans & leases
Carvana Group auto loans & leases complaints
Consumers have filed 792 complaints about Carvana Group's auto loans & leases, 144 in the last 12 months (-32%). Carvana Group answered 98.6% on time and closed 0% with relief. See the whole Carvana Group record.
Carvana Group against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Carvana Group | 144 | 98.6% | 0% |
Latest Carvana Group auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| May 17, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| May 17, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| May 15, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| May 13, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| May 11, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| May 8, 2026 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| May 6, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Apr 29, 2026 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Apr 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 24, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Apr 24, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 24, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Apr 22, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Apr 19, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Apr 13, 2026 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Apr 10, 2026 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Apr 1, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Mar 28, 2026 | Auto loans & leases | RepossessionVoluntary repossession | Explained |
| Mar 27, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 25, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 25, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Mar 24, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Mar 23, 2026 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Mar 18, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Mar 16, 2026 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Mar 16, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Mar 13, 2026 | Auto loans & leases | Getting a loan or leaseProblem with additional add-on products or services purchased with the loan | Explained |
| Mar 11, 2026 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Mar 10, 2026 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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