Card company · complaint record
Comerica complaints
Consumers have filed 8,603 complaints about Comerica since 2011, 1,128 of them in the last 12 months (-9% on the year before). It answered 100% on time and closed 67% with relief for the customer - more often than a typical card company. The most common problem is trouble using the card. It is the most complained-about of 18 prepaid card companies this year.
Strong response record. How it works
- Complaints on record
- 8,603
- Last 12 months
- 1,128
- Answered on time
- 100%
- Closed with relief
- 67%
- Last 30 days
- 0
- Rank
- #1 of 18
Since December 2011
-9% vs the year before
Industry: 93.9%
Typical card company: 18%
Newest: Aug 29, 2026
Most complained-about prepaid card companies
Comerica complaints by month
The busiest month was August 2025 (154 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Comerica answered last 12 months
- Closed with monetary relief38033.7%
- Closed with non-monetary relief37833.5%
- Closed with explanation37032.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers40/4067.2% closed with relief
- Complaint trend12/15-9% vs last year
What Comerica complaints are about
Top Comerica problems last 12 months
Inside "Trouble using the card"
- Trouble using the card to spend money in a store or online 429
- Trouble getting information about the card 358
- Problem with direct deposit 257
- Problem using the card to withdraw money from an ATM 240
- Trouble using the card to pay a bill 144
- Trouble using the card to send money to another person 16
Where Comerica complaints come from
Most complaints: California (1,329), Texas (771), Michigan (579), New York (523), Florida (464).
Comerica compared with other prepaid card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | ComericaPrepaid & gift cards | 97 | 1,128 | A |
| 2 | Fiserv Finxact CorePrepaid & gift cards | 56 | 842 | C |
| 3 | NetspendPrepaid & gift cards | 54 | 806 | C |
| 4 | InComm PaymentsPrepaid & gift cards | 17 | 673 | F |
| 5 | ConduentPrepaid & gift cards | 1 | 415 | F |
| 6 | Blackhawk NetworkPrepaid & gift cards | 45 | 272 | D |
| 7 | ADP IncPrepaid & gift cards | 42 | 230 | D |
| 8 | Newport IntermediatePrepaid & gift cards | 53 | 126 | C |
Compare side by side: Comerica vs Fiserv Finxact Core · Comerica vs Netspend · Comerica vs InComm Payments · Comerica vs Conduent
What people say about Comerica
All experiencesNo experiences with Comerica yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Comerica complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 29, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 18, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Fixed |
| Aug 16, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Money back |
| Aug 15, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Aug 14, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Aug 14, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Aug 14, 2026 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Aug 14, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Explained |
| Aug 14, 2026 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Aug 13, 2026 | Prepaid & gift cards | Trouble using the cardProblem using the card to withdraw money from an ATM | Explained |
| Aug 13, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Aug 13, 2026 | Prepaid & gift cards | Trouble using the cardProblem with direct deposit | Money back |
Questions about Comerica
How many complaints does Comerica have?
Comerica has 8,603 complaints on record since December 2011, including 1,128 in the last 12 months and 0 in the last 30 days. That makes it number 118 of every company by complaints this year.
Does Comerica respond to complaints?
Yes. Comerica answered 100% of its complaints on time (within 15 days) and closed 67% with relief - money back or a fix; 33.7% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 97/100 (grade A).
What do people complain about most with Comerica?
The most common problems are trouble using the card (1,459), managing an account (1,477), problem with a purchase or transfer (1,796).
Is Comerica legit?
Comerica is a real company with a public complaint record: consumers have complained about it 8,603 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Comerica legit? for the signals, red flags and how to protect yourself.
Are complaints about Comerica going up or down?
Roughly level. There were 1,128 complaints in the last 12 months against 1,234 in the 12 before (-9%). See every month.
How do I file a complaint against Comerica?
Complain to Comerica in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Comerica complaints come from?
Most come from California (1,329), Texas (771), Michigan (579). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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