Auto lender · complaint record
Consumer Financial Services complaints
Consumers have filed 158 complaints about Consumer Financial Services since 2012, 18 of them in the last 12 months (-25% on the year before). It answered 88.9% on time and closed 0% with relief for the customer. The most common problem is incorrect information on your report. It is the 34th most complained-about of 193 auto lenders this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 158
- Last 12 months
- 18
- Answered on time
- 88.9%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #34 of 193
Since December 2012
-25% vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Oct 13, 2026
Most complained-about auto lenders
Consumer Financial Services complaints by month
The busiest month was January 2025 (4 complaints). Complaints in the last 12 months are down 25% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Consumer Financial Services answered all time
- Closed with monetary relief31.9%
- Closed with explanation15598.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Consumer Financial Services complaints are about
Top Consumer Financial Services problems
Inside "Incorrect information on your report"
- Account information incorrect 19
- Account status incorrect 13
- Information belongs to someone else 7
- Public record information inaccurate 1
- Old information reappears or never goes away 1
- Information is incorrect 1
Where Consumer Financial Services complaints come from
Most complaints: Illinois (75), Florida (53), Indiana (7), Alabama (3), Wisconsin (3).
Consumer Financial Services compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Consumer Financial ServicesAuto loans & leases | - | 18 | - |
Compare side by side: Consumer Financial Services vs The Savings Group · Consumer Financial Services vs AC AutoPay LLC, Denver, CO Branch · Consumer Financial Services vs CARS Acquisition · Consumer Financial Services vs EA Holdings
What people say about Consumer Financial Services
All experiencesNo experiences with Consumer Financial Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Consumer Financial Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 13, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 29, 2026 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Jul 30, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 10, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Jun 30, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jun 30, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jun 18, 2026 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| May 27, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| May 23, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| May 11, 2026 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Mar 17, 2026 | Auto loans & leases | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Mar 7, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Questions about Consumer Financial Services
How many complaints does Consumer Financial Services have?
Consumer Financial Services has 158 complaints on record since December 2012, including 18 in the last 12 months and 0 in the last 30 days. That makes it number 1,136 of every company by complaints this year.
Does Consumer Financial Services respond to complaints?
Yes. Consumer Financial Services answered 88.9% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Consumer Financial Services?
The most common problems are incorrect information on your report (43), managing the loan or lease (23), repossession (6).
Is Consumer Financial Services legit?
Consumer Financial Services is a real company with a public complaint record: consumers have complained about it 158 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Consumer Financial Services legit? for the signals, red flags and how to protect yourself.
Are complaints about Consumer Financial Services going up or down?
Down. There were 18 complaints in the last 12 months against 24 in the 12 before (-25%). See every month.
How do I file a complaint against Consumer Financial Services?
Complain to Consumer Financial Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Consumer Financial Services complaints come from?
Most come from Illinois (75), Florida (53), Indiana (7). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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