Mortgage company · complaint record
Contour Mortgage complaints
Filed under CONTOUR MORTGAGE CORPORATION
Consumers have filed 39 complaints about Contour Mortgage since 2015, 2 of them in the last 12 months. It answered 0% on time and closed 21% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 39
- Last 12 months
- 2
- Answered on time
- 0%
- Closed with relief
- 21%
- Last 30 days
- 0
- Rank
- #300 of 595
Since September 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 11, 2026
Most complained-about mortgage lenders & servicers
Contour Mortgage complaints by month
The busiest month was May 2017 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Contour Mortgage answered all time
- Closed with monetary relief615.4%
- Closed with non-monetary relief12.6%
- Closed with explanation2461.5%
- Closed25.1%
- Untimely response615.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Contour Mortgage complaints are about
Top Contour Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 1
- Delays in the application process 1
- Application denials 1
Where Contour Mortgage complaints come from
Most complaints: New York (16), Connecticut (3), California (2), Florida (2), Georgia (2).
Contour Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Contour MortgageMortgages | - | 2 | - |
Compare side by side: Contour Mortgage vs Midwest Loan Services · Contour Mortgage vs Truhome Solutions · Contour Mortgage vs NEXA Mortgage · Contour Mortgage vs Hilltop
What people say about Contour Mortgage
All experiencesNo experiences with Contour Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Contour Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 11, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | No timely reply |
| Apr 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | No timely reply |
| Oct 10, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 31, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Mar 19, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | No timely reply |
| Oct 29, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | No timely reply |
| Mar 25, 2024 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | No timely reply |
| Nov 17, 2023 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jun 8, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | No timely reply |
| Jan 17, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Money back |
| Oct 26, 2022 | Credit reporting | Improper use of your reportReceived unsolicited financial product or insurance offers after opting out | Explained |
| Feb 2, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Contour Mortgage
How many complaints does Contour Mortgage have?
Contour Mortgage has 39 complaints on record since September 2015, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Contour Mortgage respond to complaints?
Yes. Contour Mortgage answered 0% of its complaints on time (within 15 days) and closed 21% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Contour Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (13), attempts to collect debt not owed (1), closing on a mortgage (7).
Is Contour Mortgage legit?
Contour Mortgage is a real company with a public complaint record: consumers have complained about it 39 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Contour Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Contour Mortgage?
Complain to Contour Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Contour Mortgage complaints come from?
Most come from New York (16), Connecticut (3), California (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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