Mortgage company · complaint record
CountryPlace Acceptance complaints
Filed under CountryPlace Acceptance Corporation
Consumers have filed 93 complaints about CountryPlace Acceptance since 2013, 7 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 93
- Last 12 months
- 7
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #158 of 595
Since February 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 8, 2026
Most complained-about mortgage lenders & servicers
CountryPlace Acceptance complaints by month
The busiest month was September 2022 (5 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How CountryPlace Acceptance answered all time
- Closed with monetary relief77.5%
- Closed with explanation7883.9%
- Closed88.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What CountryPlace Acceptance complaints are about
Top CountryPlace Acceptance problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 4
- Payment process 2
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
Where CountryPlace Acceptance complaints come from
Most complaints: Texas (35), Florida (11), South Carolina (8), New York (6), Louisiana (5).
CountryPlace Acceptance compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | CountryPlace AcceptanceMortgages | - | 7 | - |
Compare side by side: CountryPlace Acceptance vs Midwest Loan Services · CountryPlace Acceptance vs Truhome Solutions · CountryPlace Acceptance vs NEXA Mortgage · CountryPlace Acceptance vs Hilltop
What people say about CountryPlace Acceptance
All experiencesNo experiences with CountryPlace Acceptance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest CountryPlace Acceptance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 8, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Oct 6, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 2, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| May 12, 2026 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Apr 7, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Apr 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 27, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 24, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jun 16, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Feb 7, 2025 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Jun 4, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| May 14, 2024 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Money back |
Questions about CountryPlace Acceptance
How many complaints does CountryPlace Acceptance have?
CountryPlace Acceptance has 93 complaints on record since February 2013, including 7 in the last 12 months and 0 in the last 30 days. That makes it number 1,664 of every company by complaints this year.
Does CountryPlace Acceptance respond to complaints?
Yes. CountryPlace Acceptance answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with CountryPlace Acceptance?
The most common problems are trouble during payment process (26), closing on a mortgage (23), incorrect information on your report (5).
Is CountryPlace Acceptance legit?
CountryPlace Acceptance is a real company with a public complaint record: consumers have complained about it 93 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is CountryPlace Acceptance legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against CountryPlace Acceptance?
Complain to CountryPlace Acceptance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most CountryPlace Acceptance complaints come from?
Most come from Texas (35), Florida (11), South Carolina (8). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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