Loan servicer · complaint record
EDvantage complaints
Filed under EDvantage LLC
Consumers have filed 80 complaints about EDvantage since 2013, 12 of them in the last 12 months (-25% on the year before). It answered 66.7% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer. It is the 23rd most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 80
- Last 12 months
- 12
- Answered on time
- 66.7%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #23 of 47
Since March 2013
-25% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Aug 17, 2026
Most complained-about student loan servicers
EDvantage complaints by month
The busiest month was October 2025 (5 complaints). Complaints in the last 12 months are down 25% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How EDvantage answered all time
- Closed with monetary relief11.2%
- Closed with explanation7998.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What EDvantage complaints are about
Top EDvantage problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 7
- Trouble with how payments are being handled 7
- Keep getting calls about your loan 4
- Need information about your loan balance or loan terms 3
- Problem with customer service 2
- Don't agree with the fees charged 1
Where EDvantage complaints come from
Most complaints: California (18), Florida (13), Texas (10), North Carolina (6), Colorado (5).
EDvantage compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | EDvantageStudent loans | - | 12 | - |
Compare side by side: EDvantage vs Earnest · EDvantage vs College Ave Student Loan Servicing · EDvantage vs Meritize Financial · EDvantage vs LendKey Technologies
What people say about EDvantage
All experiencesNo experiences with EDvantage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest EDvantage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 17, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 23, 2026 | Student loans | Getting a loanIssues with financial aid services | Explained |
| Jul 2, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jun 23, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Apr 25, 2026 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Apr 17, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Apr 13, 2026 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Feb 10, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jan 3, 2026 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 9, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Dec 2, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Nov 24, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
Questions about EDvantage
How many complaints does EDvantage have?
EDvantage has 80 complaints on record since March 2013, including 12 in the last 12 months and 0 in the last 30 days. That makes it number 1,343 of every company by complaints this year.
Does EDvantage respond to complaints?
Yes. EDvantage answered 66.7% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with EDvantage?
The most common problems are dealing with your lender or servicer (24), attempts to collect debt not owed (8), took or threatened to take negative or legal action (8).
Is EDvantage legit?
EDvantage is a real company with a public complaint record: consumers have complained about it 80 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is EDvantage legit? for the signals, red flags and how to protect yourself.
Are complaints about EDvantage going up or down?
Down. There were 12 complaints in the last 12 months against 16 in the 12 before (-25%). See every month.
How do I file a complaint against EDvantage?
Complain to EDvantage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most EDvantage complaints come from?
Most come from California (18), Florida (13), Texas (10). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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