Credit bureau · complaint record
Entrata complaints
Filed under Entrata Inc.
Consumers have filed 374 complaints about Entrata since 2021, 123 of them in the last 12 months (+31% on the year before). It answered 6.5% on time and closed 0% with relief for the customer - less often than a typical credit bureau. The most common problem is incorrect information on your report.
Poor response record. How it works
- Complaints on record
- 374
- Last 12 months
- 123
- Answered on time
- 6.5%
- Closed with relief
- 0%
- Last 30 days
- 7
- Rank
- #70 of 566
Since December 2021
+31% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Nov 3, 2026
Most complained-about credit bureaus & report companies
Entrata complaints by month
The busiest month was August 2026 (16 complaints). Complaints in the last 12 months are up 31% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Entrata answered last 12 months
- Closed with explanation10787%
- Untimely response1613%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/456.5% on time
- Relief for customers0/400% closed with relief
- Complaint trend7/15+31% vs last year
What Entrata complaints are about
Top Entrata problems last 12 months
Inside "Incorrect information on your report"
- Information belongs to someone else 69
- Public record information inaccurate 54
- Information is incorrect 32
- Account information incorrect 12
- Old information reappears or never goes away 8
- Personal information incorrect 5
Where Entrata complaints come from
Most complaints: Texas (59), Georgia (54), Florida (54), California (25), Maryland (20).
Entrata compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Fig TechCredit reporting | 60 | 136 | C |
| 2 | Mid-Atlantic FinanceCredit reporting | 66 | 131 | B |
| 3 | Synovus BankCredit reporting | 79 | 129 | B |
| 4 | Finance of America MortgageCredit reporting | 10 | 123 | F |
| 5 | EntrataCredit reporting | 7 | 123 | F |
| 6 | One Source TechnologyCredit reporting | 52 | 122 | C |
| 7 | Security Service Federal Credit UnionCredit reporting | 68 | 114 | B |
| 8 | CertegyCredit reporting | 54 | 114 | C |
Compare side by side: Entrata vs Fig Tech · Entrata vs Mid-Atlantic Finance · Entrata vs Synovus Bank · Entrata vs Finance of America Mortgage
What people say about Entrata
All experiencesNo experiences with Entrata yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Entrata complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 2, 2026 | Credit reporting | Identity theft protection or other monitoring servicesBilling dispute for services | Explained |
| Oct 28, 2026 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | No timely reply |
| Oct 28, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Oct 27, 2026 | Credit reporting | Incorrect information on your reportPublic record information inaccurate | No timely reply |
| Oct 25, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Oct 17, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | No timely reply |
| Oct 12, 2026 | Credit reporting | Incorrect information on your reportInformation is incorrect | No timely reply |
| Oct 12, 2026 | Credit reporting | Incorrect information on your reportPublic record information inaccurate | No timely reply |
| Oct 8, 2026 | Credit reporting | Incorrect information on your reportPublic record information inaccurate | No timely reply |
| Oct 7, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 5, 2026 | Credit reporting | Problem with a company's investigation into an existing issueWas not notified of investigation status or results | Explained |
Questions about Entrata
How many complaints does Entrata have?
Entrata has 374 complaints on record since December 2021, including 123 in the last 12 months and 7 in the last 30 days. That makes it number 427 of every company by complaints this year.
Does Entrata respond to complaints?
Yes. Entrata answered 6.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 7/100 (grade F).
What do people complain about most with Entrata?
The most common problems are incorrect information on your report (188), problem with a company's investigation into an existing issue (26), problem with a company's investigation into an existing problem (15).
Is Entrata legit?
Entrata is a real company with a public complaint record: consumers have complained about it 374 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Entrata legit? for the signals, red flags and how to protect yourself.
Are complaints about Entrata going up or down?
Up. There were 123 complaints in the last 12 months against 94 in the 12 before (+31%). See every month.
How do I file a complaint against Entrata?
Complain to Entrata in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Entrata complaints come from?
Most come from Texas (59), Georgia (54), Florida (54). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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