Credit bureau · complaint record
Synovus Bank complaints
Consumers have filed 4,632 complaints about Synovus Bank since 2011, 129 of them in the last 12 months (-88% on the year before). It answered 100% on time and closed 30% with relief for the customer - about the same as a typical credit bureau. The most common problem is incorrect information on your report.
Good response record. How it works
- Complaints on record
- 4,632
- Last 12 months
- 129
- Answered on time
- 100%
- Closed with relief
- 30%
- Last 30 days
- 0
- Rank
- #69 of 566
Since December 2011
-88% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Jan 16, 2026
Most complained-about credit bureaus & report companies
Synovus Bank complaints by month
The busiest month was January 2025 (135 complaints). Complaints in the last 12 months are down 88% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Synovus Bank answered last 12 months
- Closed with monetary relief1310.1%
- Closed with non-monetary relief2620.2%
- Closed with explanation9069.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers19/4030.2% closed with relief
- Complaint trend15/15-88% vs last year
What Synovus Bank complaints are about
Top Synovus Bank problems last 12 months
Inside "Incorrect information on your report"
- Information belongs to someone else 351
- Account status incorrect 335
- Account information incorrect 328
- Old information reappears or never goes away 31
- Personal information incorrect 12
- Information is missing that should be on the report 12
Where Synovus Bank complaints come from
Most complaints: Florida (665), Georgia (622), Texas (432), California (399), Pennsylvania (245).
Synovus Bank compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | KashableCredit reporting | 51 | 140 | C |
| 2 | HireRight SolutionsCredit reporting | 48 | 140 | D |
| 3 | Fig TechCredit reporting | 60 | 136 | C |
| 4 | Mid-Atlantic FinanceCredit reporting | 66 | 131 | B |
| 5 | Synovus BankCredit reporting | 79 | 129 | B |
| 6 | EntrataCredit reporting | 7 | 123 | F |
| 7 | Finance of America MortgageCredit reporting | 10 | 123 | F |
| 8 | One Source TechnologyCredit reporting | 52 | 122 | C |
Compare side by side: Synovus Bank vs Kashable · Synovus Bank vs HireRight Solutions · Synovus Bank vs Fig Tech · Synovus Bank vs Mid-Atlantic Finance
What people say about Synovus Bank
All experiencesNo experiences with Synovus Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Synovus Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 16, 2026 | Credit cards | Problem when making paymentsYou never received your bill or did not know a payment was due | Explained |
| Jan 16, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Jan 16, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jan 16, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Jan 15, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 14, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Jan 14, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Jan 14, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jan 14, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jan 13, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Jan 13, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jan 12, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
Questions about Synovus Bank
How many complaints does Synovus Bank have?
Synovus Bank has 4,632 complaints on record since December 2011, including 129 in the last 12 months and 0 in the last 30 days. That makes it number 419 of every company by complaints this year.
Does Synovus Bank respond to complaints?
Yes. Synovus Bank answered 100% of its complaints on time (within 15 days) and closed 30% with relief - money back or a fix; 10.1% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 79/100 (grade B).
What do people complain about most with Synovus Bank?
The most common problems are incorrect information on your report (1,081), took or threatened to take negative or legal action (83), improper use of your report (454).
Is Synovus Bank legit?
Synovus Bank is a real company with a public complaint record: consumers have complained about it 4,632 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Synovus Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about Synovus Bank going up or down?
Down. There were 129 complaints in the last 12 months against 1,106 in the 12 before (-88%). See every month.
How do I file a complaint against Synovus Bank?
Complain to Synovus Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Synovus Bank complaints come from?
Most come from Florida (665), Georgia (622), Texas (432). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Synovus Bank
No comments yet. Start the conversation - questions are welcome too.