Loan servicer · complaint record
Federated Student Loan Services complaints
Consumers have filed 73 complaints about Federated Student Loan Services since 2018, 22 of them in the last 12 months (-41% on the year before). It answered 0% on time and closed 25% with relief for the customer. The most common problem is incorrect information on your report. It is the 20th most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 73
- Last 12 months
- 22
- Answered on time
- 0%
- Closed with relief
- 25%
- Last 30 days
- 1
- Rank
- #20 of 47
Since August 2018
-41% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Oct 21, 2026
Most complained-about student loan servicers
Federated Student Loan Services complaints by month
The busiest month was April 2025 (9 complaints). Complaints in the last 12 months are down 41% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Federated Student Loan Services answered all time
- Closed with monetary relief11.4%
- Closed with explanation34.1%
- Untimely response6994.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Federated Student Loan Services complaints are about
Top Federated Student Loan Services problems
Inside "Incorrect information on your report"
- Account status incorrect 7
- Account information incorrect 4
- Information belongs to someone else 3
- Personal information incorrect 2
Where Federated Student Loan Services complaints come from
Most complaints: Texas (8), California (7), Georgia (7), Florida (7), New Jersey (5).
Federated Student Loan Services compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Federated Student Loan ServicesStudent loans | - | 22 | - |
Compare side by side: Federated Student Loan Services vs Earnest · Federated Student Loan Services vs College Ave Student Loan Servicing · Federated Student Loan Services vs Meritize Financial · Federated Student Loan Services vs LendKey Technologies
What people say about Federated Student Loan Services
All experiencesNo experiences with Federated Student Loan Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Federated Student Loan Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 21, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | No timely reply |
| Sep 16, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | No timely reply |
| Sep 12, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Aug 9, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | No timely reply |
| Jun 25, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | No timely reply |
| Jun 25, 2026 | Student loans | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| May 26, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | No timely reply |
| May 21, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| May 1, 2026 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | No timely reply |
| Mar 19, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | No timely reply |
| Mar 17, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Feb 28, 2026 | Student loans | Incorrect information on your reportPersonal information incorrect | No timely reply |
Questions about Federated Student Loan Services
How many complaints does Federated Student Loan Services have?
Federated Student Loan Services has 73 complaints on record since August 2018, including 22 in the last 12 months and 1 in the last 30 days. That makes it number 1,027 of every company by complaints this year.
Does Federated Student Loan Services respond to complaints?
Yes. Federated Student Loan Services answered 0% of its complaints on time (within 15 days) and closed 25% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Federated Student Loan Services?
The most common problems are incorrect information on your report (16), dealing with your lender or servicer (15), struggling to repay your loan (15).
Is Federated Student Loan Services legit?
Federated Student Loan Services is a real company with a public complaint record: consumers have complained about it 73 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Federated Student Loan Services legit? for the signals, red flags and how to protect yourself.
Are complaints about Federated Student Loan Services going up or down?
Down. There were 22 complaints in the last 12 months against 37 in the 12 before (-41%). See every month.
How do I file a complaint against Federated Student Loan Services?
Complain to Federated Student Loan Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Federated Student Loan Services complaints come from?
Most come from Texas (8), California (7), Georgia (7). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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