Mortgage company · complaint record
First American Financial complaints
Filed under FIRST AMERICAN FINANCIAL CORPORATION
Consumers have filed 258 complaints about First American Financial since 2013, 14 of them in the last 12 months (-30% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 258
- Last 12 months
- 14
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #108 of 595
Since June 2013
-30% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 4, 2026
Most complained-about mortgage lenders & servicers
First American Financial complaints by month
The busiest month was October 2014 (7 complaints). Complaints in the last 12 months are down 30% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How First American Financial answered all time
- Closed with monetary relief20.8%
- Closed with explanation25699.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First American Financial complaints are about
Top First American Financial problems
Inside "Closing on a mortgage"
- Closing disclosure or other related disclosures 8
- Trying to communicate with the company to fix an issue with the loan closing 4
- Fees or costs after closing 4
- Changes in loan terms during or after closing 1
- Setting up an escrow account for taxes and insurance 1
Where First American Financial complaints come from
Most complaints: California (75), Nevada (22), Florida (20), Arizona (15), Texas (14).
First American Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | First American FinancialMortgages | - | 14 | - |
Compare side by side: First American Financial vs Midwest Loan Services · First American Financial vs Truhome Solutions · First American Financial vs NEXA Mortgage · First American Financial vs Hilltop
What people say about First American Financial
All experiencesNo experiences with First American Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First American Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 4, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 26, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 24, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 27, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jun 27, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Jun 15, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Apr 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Apr 20, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 20, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 15, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Feb 4, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Dec 30, 2025 | Money transfers & apps | Confusing or missing disclosures | Explained |
Questions about First American Financial
How many complaints does First American Financial have?
First American Financial has 258 complaints on record since June 2013, including 14 in the last 12 months and 0 in the last 30 days. That makes it number 1,264 of every company by complaints this year.
Does First American Financial respond to complaints?
Yes. First American Financial answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with First American Financial?
The most common problems are closing on a mortgage (60), attempts to collect debt not owed (6), trouble during payment process (24).
Is First American Financial legit?
First American Financial is a real company with a public complaint record: consumers have complained about it 258 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First American Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about First American Financial going up or down?
Down. There were 14 complaints in the last 12 months against 20 in the 12 before (-30%). See every month.
How do I file a complaint against First American Financial?
Complain to First American Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First American Financial complaints come from?
Most come from California (75), Nevada (22), Florida (20). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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