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Student loans

Heartland Payment Systems student loans complaints

Consumers have filed 859 complaints about Heartland Payment Systems's student loans, 78 in the last 12 months (+10%). Heartland Payment Systems answered 89.7% on time and closed 0% with relief. See the whole Heartland Payment Systems record.

Heartland Payment Systems against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13Heartland Payment Systems78+10%89.7%0%859

Every loan servicer ranked

Latest Heartland Payment Systems student loans complaints

ReceivedAboutIssueStateAnswerOn time
Nov 2, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeCAExplainedYes
Oct 28, 2026Student loansDealing with your lender or servicerProblem with customer serviceCOExplainedYes
Oct 28, 2026Student loansGetting a loanLoan opened without my consent or knowledgeNJExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMAExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMAExplainedYes
Oct 21, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNCExplainedYes
Oct 20, 2026Student loansIncorrect information on your reportAccount information incorrectWAExplainedNo
Oct 20, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNJExplainedYes
Oct 14, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeCOExplainedYes
Oct 7, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Oct 3, 2026Student loansDealing with your lender or servicerProblem with customer serviceMNExplainedYes
Sep 29, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Sep 26, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Sep 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMTExplainedYes
Sep 24, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMNExplainedYes
Sep 23, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Sep 19, 2026Student loansIncorrect information on your reportAccount status incorrectNYExplainedYes
Sep 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanWAExplainedYes
Sep 4, 2026Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Sep 1, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedNYExplainedYes
Sep 1, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledINExplainedYes
Aug 31, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Aug 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanWIExplainedYes
Aug 17, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
Aug 12, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanILExplainedYes
Aug 11, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Aug 11, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Aug 3, 2026Student loansDealing with your lender or servicerReceived bad information about your loanORExplainedYes
Aug 3, 2026Student loansDealing with your lender or servicerProblem with customer serviceFLExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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