Student loans
JPMorgan Chase student loans complaints
Consumers have filed 890 complaints about JPMorgan Chase's student loans, 2 in the last 12 months. JPMorgan Chase answered 100% on time and closed 0% with relief. See the whole JPMorgan Chase record.
JPMorgan Chase against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | JPMorgan Chase | 2 | 100% | 0% |
Latest JPMorgan Chase student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 20, 2026 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Jun 12, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Jul 29, 2025 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Apr 9, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 11, 2025 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Mar 6, 2025 | Student loans | Getting a loanDenied loan | Explained |
| Mar 5, 2025 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Feb 26, 2025 | Student loans | Getting a loanLoan opened without my consent or knowledge | Explained |
| Sep 5, 2024 | Student loans | Getting a loanLoan opened without my consent or knowledge | Explained |
| Jul 17, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| May 6, 2024 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Jan 30, 2024 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 11, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 11, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 6, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jan 3, 2023 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jun 13, 2022 | Student loans | Getting a loanFraudulent loan | Explained |
| Mar 2, 2022 | Student loans | Getting a loanFraudulent loan | Explained |
| Feb 26, 2022 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Feb 23, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jan 27, 2022 | Student loans | Getting a loanFraudulent loan | Explained |
| Nov 5, 2021 | Student loans | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 9, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 16, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 23, 2021 | Student loans | Getting a loanFraudulent loan | Explained |
| Dec 4, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Dec 4, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Nov 15, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Oct 4, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Aug 22, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about JPMorgan Chase
No comments yet. Start the conversation - questions are welcome too.