Bank accounts

Mr. Cooper bank accounts complaints

Consumers have filed 16 complaints about Mr. Cooper's bank accounts. See the whole Mr. Cooper record.

Mr. Cooper against other banks & credit unions

#	Company	12 months	Change	On time	Relief	All time
1	Wells Fargo	10,017	+26%	100%	18%	63,467
2	JPMorgan Chase	9,525	+11%	100%	14%	59,224
3	Bank of America	9,008	+44%	99.3%	42%	61,514
4	Chime	8,327	+80%	99.9%	9%	20,914
5	Capital One	4,339	-43%	100%	7%	23,879
6	Block (Cash App)	3,838	+18%	99.3%	0%	9,390
7	Citibank	3,800	+11%	100%	35%	25,575
8	Navy Federal Credit Union	3,599	-66%	100%	33%	22,207
9	U.S. Bank	2,560	+49%	100%	19%	15,963
10	Truist	2,365	+33%	99.9%	11%	10,420
11	SoFi	2,324	+26%	100%	8%	5,234
12	PNC Bank	2,243	+48%	100%	14%	15,615
13	Mr. Cooper	0	new	-	-	16

Every bank ranked

Latest Mr. Cooper bank accounts complaints

Received	About	Issue	State	Answer	On time
May 23, 2025	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	GA	Explained	Yes
Jul 16, 2024	Bank accounts	Managing an accountProblem making or receiving payments	OK	Explained	Yes
May 3, 2024	Bank accounts	Problem with a company's investigation into an existing problemInvestigation took more than 30 days	MI	Explained	Yes
Apr 1, 2024	Bank accounts	Managing an accountDeposits and withdrawals	MI	Explained	Yes
Dec 26, 2023	Bank accounts	Incorrect information on your reportInformation belongs to someone else	FL	Explained	Yes
Jan 11, 2023	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	SC	Explained	Yes
Aug 17, 2022	Bank accounts	Managing an accountDeposits and withdrawals	HI	Explained	Yes
Mar 2, 2022	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	FL	Explained	Yes
Jan 19, 2022	Bank accounts	Managing an accountDeposits and withdrawals	NM	Explained	Yes
Sep 19, 2021	Bank accounts	Managing an accountProblem accessing account	NE	Explained	Yes
Jun 15, 2021	Bank accounts	Managing an accountCashing a check	CA	Explained	Yes
May 15, 2021	Bank accounts	Managing an accountDeposits and withdrawals	FL	Explained	Yes
Apr 25, 2021	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	GA	Explained	Yes
Apr 24, 2021	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	NY	Explained	Yes
Mar 8, 2019	Bank accounts	Managing an accountBanking errors	NJ	Explained	Yes
Feb 12, 2018	Bank accounts	Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount	CA	Explained	Yes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked 13 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works