Mortgage company · complaint record
National Asset Direct complaints
Filed under National Asset Direct, Inc.
Consumers have filed 15 complaints about National Asset Direct since 2012, none in the last 12 months. It answered 86.7% on time and closed 20% with relief for the customer. The most common problem is loan modification,collection,foreclosure.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 15
- Last 12 months
- 0
- Answered on time
- 86.7%
- Closed with relief
- 20%
- Last 30 days
- 0
- Rank
- -
Since March 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Feb 21, 2021
National Asset Direct complaints by month
The busiest month was May 2013 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How National Asset Direct answered all time
- Closed with monetary relief16.7%
- Closed with non-monetary relief213.3%
- Closed with explanation1280%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What National Asset Direct complaints are about
Top National Asset Direct problems
Where National Asset Direct complaints come from
Most complaints: California (5), Connecticut (3), New Jersey (2), Tennessee (2), Wisconsin (1).
National Asset Direct compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | National Asset DirectMortgages | - | 0 | - |
Compare side by side: National Asset Direct vs Midwest Loan Services · National Asset Direct vs Truhome Solutions · National Asset Direct vs NEXA Mortgage · National Asset Direct vs Hilltop
What people say about National Asset Direct
All experiencesNo experiences with National Asset Direct yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest National Asset Direct complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 21, 2021 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 4, 2019 | Credit reporting | Improper use of your reportReporting company used your report improperly | Fixed |
| Jun 28, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 20, 2019 | Mortgages | Closing on a mortgage | Fixed |
| Oct 13, 2018 | Mortgages | Closing on a mortgage | Explained |
| Nov 17, 2017 | Mortgages | Struggling to pay mortgage | Explained |
| Apr 11, 2017 | Mortgages | Application, originator, mortgage broker | Explained |
| Apr 11, 2017 | Mortgages | Loan modification,collection,foreclosure | Explained |
| Mar 3, 2016 | Mortgages | Other | Explained |
| Oct 29, 2014 | Mortgages | Loan modification,collection,foreclosure | Explained |
| May 22, 2013 | Mortgages | Loan modification,collection,foreclosure | Explained |
| May 22, 2013 | Mortgages | Loan servicing, payments, escrow account | Explained |
Questions about National Asset Direct
How many complaints does National Asset Direct have?
National Asset Direct has 15 complaints on record since March 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does National Asset Direct respond to complaints?
Yes. National Asset Direct answered 86.7% of its complaints on time (within 15 days) and closed 20% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with National Asset Direct?
The most common problems are loan modification,collection,foreclosure (5), closing on a mortgage (2), other (1).
Is National Asset Direct legit?
National Asset Direct is a real company with a public complaint record: consumers have complained about it 15 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is National Asset Direct legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against National Asset Direct?
Complain to National Asset Direct in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most National Asset Direct complaints come from?
Most come from California (5), Connecticut (3), New Jersey (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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