Loan servicer · complaint record
National Education Servicing complaints
Filed under National Education Servicing, LLC
Consumers have filed 15 complaints about National Education Servicing since 2013, none in the last 12 months. It answered 100% on time and closed 7% with relief for the customer. The most common problem is dealing with my lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 15
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 7%
- Last 30 days
- 0
- Rank
- -
Since March 2013
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Nov 27, 2017
National Education Servicing complaints by month
The busiest month was August 2015 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How National Education Servicing answered all time
- Closed with non-monetary relief16.7%
- Closed with explanation1493.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top National Education Servicing problems
Inside "Dealing with my lender or servicer"
- Need information about my balance/terms 3
- Trouble with how payments are handled 3
- Don't agree with fees charged 2
Where National Education Servicing complaints come from
Most complaints: California (3), Illinois (3), Maryland (2), New Mexico (2), Delaware (2).
National Education Servicing compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | National Education ServicingStudent loans | - | 0 | - |
Compare side by side: National Education Servicing vs Earnest · National Education Servicing vs College Ave Student Loan Servicing · National Education Servicing vs Meritize Financial · National Education Servicing vs LendKey Technologies
What people say about National Education Servicing
All experiencesNo experiences with National Education Servicing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest National Education Servicing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 27, 2017 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Mar 14, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Jan 12, 2017 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Nov 18, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Oct 22, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Oct 14, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Jun 17, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| May 18, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| May 10, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Aug 27, 2015 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Aug 20, 2015 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Dec 5, 2014 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
Questions about National Education Servicing
How many complaints does National Education Servicing have?
National Education Servicing has 15 complaints on record since March 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does National Education Servicing respond to complaints?
Yes. National Education Servicing answered 100% of its complaints on time (within 15 days) and closed 7% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with National Education Servicing?
The most common problems are dealing with my lender or servicer (8), can't repay my loan (4), repaying your loan (2).
Is National Education Servicing legit?
National Education Servicing is a real company with a public complaint record: consumers have complained about it 15 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is National Education Servicing legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against National Education Servicing?
Complain to National Education Servicing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most National Education Servicing complaints come from?
Most come from California (3), Illinois (3), Maryland (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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