Credit bureau · complaint record
NerdWallet complaints
Filed under NerdWallet, Inc.
Consumers have filed 38 complaints about NerdWallet since 2024, 11 of them in the last 12 months (-35% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is improper use of your report.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 38
- Last 12 months
- 11
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #191 of 566
Since January 2024
-35% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Aug 28, 2026
Most complained-about credit bureaus & report companies
NerdWallet complaints by month
The busiest month was April 2025 (4 complaints). Complaints in the last 12 months are down 35% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How NerdWallet answered all time
- Closed with non-monetary relief12.6%
- Closed with explanation3797.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What NerdWallet complaints are about
Top NerdWallet problems
Inside "Improper use of your report"
- Reporting company used your report improperly 4
- Credit inquiries on your report that you don't recognize 4
- Received unsolicited financial product or insurance offers after opting out 2
Where NerdWallet complaints come from
Most complaints: New York (7), Florida (5), California (5), Massachusetts (3), Arizona (2).
NerdWallet compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Apple FinancingCredit reporting | 57 | 28 | C |
| 2 | Nav TechnologiesCredit reporting | 55 | 28 | C |
| 3 | Opportunity FundCredit reporting | 51 | 27 | C |
| 4 | Heritage Financial GroupCredit reporting | 0 | 27 | F |
| 5 | Informative ResearchCredit reporting | 60 | 26 | C |
| 6 | Pennsylvania Housing Finance AgencyCredit reporting | 56 | 25 | C |
| 7 | King of Credit FinancialCredit reporting | 10 | 25 | F |
| 8 | NerdWalletCredit reporting | - | 11 | - |
Compare side by side: NerdWallet vs Apple Financing · NerdWallet vs Nav Technologies · NerdWallet vs Opportunity Fund · NerdWallet vs Heritage Financial Group
What people say about NerdWallet
All experiencesNo experiences with NerdWallet yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest NerdWallet complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 28, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jul 24, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 8, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jul 5, 2026 | Credit reporting | Improper use of your reportReceived unsolicited financial product or insurance offers after opting out | Explained |
| Apr 23, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Apr 2, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Feb 13, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | Explained |
| Feb 7, 2026 | Credit reporting | Unable to get your credit report or credit scoreOther problem getting your report or credit score | Explained |
| Jan 27, 2026 | Credit reporting | Improper use of your reportReceived unsolicited financial product or insurance offers after opting out | Explained |
| Dec 3, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 30, 2025 | Auto loans & leases | RepossessionLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Nov 15, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
Questions about NerdWallet
How many complaints does NerdWallet have?
NerdWallet has 38 complaints on record since January 2024, including 11 in the last 12 months and 0 in the last 30 days. That makes it number 1,392 of every company by complaints this year.
Does NerdWallet respond to complaints?
Yes. NerdWallet answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with NerdWallet?
The most common problems are improper use of your report (10), advertising and marketing, including promotional offers (2), trouble accessing funds in your mobile or digital wallet (1).
Is NerdWallet legit?
NerdWallet is a real company with a public complaint record: consumers have complained about it 38 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is NerdWallet legit? for the signals, red flags and how to protect yourself.
Are complaints about NerdWallet going up or down?
Down. There were 11 complaints in the last 12 months against 17 in the 12 before (-35%). See every month.
How do I file a complaint against NerdWallet?
Complain to NerdWallet in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most NerdWallet complaints come from?
Most come from New York (7), Florida (5), California (5). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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