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Complaint log

NerdWallet complaint log

The newest complaints about NerdWallet, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 28, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeFLExplainedYes
Jul 24, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNYExplainedYes
Jul 8, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNYExplainedYes
Jul 5, 2026Credit reportingImproper use of your reportReceived unsolicited financial product or insurance offers after opting outMIExplainedYes
Apr 23, 2026Payday & personal loansProblem when making paymentsCAExplainedYes
Apr 2, 2026Money transfers & appsTrouble accessing funds in your mobile or digital walletFLExplainedYes
Feb 13, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsAZExplainedYes
Feb 7, 2026Credit reportingUnable to get your credit report or credit scoreOther problem getting your report or credit scoreIDExplainedYes
Jan 27, 2026Credit reportingImproper use of your reportReceived unsolicited financial product or insurance offers after opting outNEExplainedYes
Dec 3, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNVExplainedYes
Nov 30, 2025Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldSCExplainedYes
Nov 15, 2025Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNYExplainedYes
Jul 14, 2025Debt collectionFalse statements or representationAttempted to collect wrong amountOHExplainedYes
Jul 8, 2025Bank accountsClosing an accountFunds not received from closed accountNYExplainedYes
Jul 1, 2025Credit cardsGetting a credit cardApplication deniedCAExplainedYes
Jun 30, 2025Money transfers & appsMoney was not available when promisedFLExplainedYes
May 12, 2025Credit cardsOther features, terms, or problemsProblem with balance transferFLExplainedYes
May 6, 2025Bank accountsClosing an accountFunds not received from closed accountNYExplainedYes
Apr 22, 2025Credit reportingProblem with a company's investigation into an existing issueTheir investigation did not fix an error on your reportMAExplainedYes
Apr 21, 2025Credit reportingImproper use of your reportReporting company used your report improperlyMAExplainedYes
Apr 15, 2025Credit reportingImproper use of your reportReporting company used your report improperlyMAExplainedYes
Apr 13, 2025Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardTXExplainedYes
Mar 23, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNYExplainedYes
Feb 13, 2025Debt relief & credit repairProblem with customer serviceLAExplainedYes
Dec 5, 2024Credit cardsOther features, terms, or problemsOther problemVAExplainedYes
Dec 2, 2024Debt collectionAttempts to collect debt not owedDebt is not yoursFLExplainedYes
Dec 1, 2024Credit cardsTrouble using your cardCan't use card to make purchasesCAExplainedYes
Nov 18, 2024Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone-ExplainedYes
Oct 25, 2024Prepaid & gift cardsTrouble using the cardProblem with direct depositMIExplainedYes
Oct 23, 2024Credit cardsTrouble using your cardCan't use card to make purchasesINExplainedYes
Oct 5, 2024Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Sep 16, 2024Credit cardsOther features, terms, or problemsProblem with customer serviceAZExplainedYes
Aug 28, 2024Credit cardsClosing your accountCan't close your accountCAFixedYes
Jul 31, 2024Credit reportingIncorrect information on your reportInformation is missing that should be on the reportGAExplainedYes
Jul 13, 2024Bank accountsManaging an accountProblem accessing accountTXExplainedYes
Jun 4, 2024Credit reportingImproper use of your reportReporting company used your report improperlyNYExplainedYes
Mar 24, 2024Bank accountsClosing an accountFunds not received from closed accountCOExplainedYes
Jan 21, 2024Payday & personal loansGetting a line of creditALExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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