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Complaint log

Perpay complaint log

The newest complaints about Perpay, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Feb 11, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
Feb 5, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursSCExplainedYes
Feb 5, 2026Credit cardsGetting a credit cardProblem getting a working replacement cardTXExplainedYes
Feb 2, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Jan 29, 2026Credit cardsIncorrect information on your reportAccount information incorrectFLExplainedYes
Jan 29, 2026Credit cardsTrouble using your cardCan't use card to make purchasesWIExplainedYes
Jan 27, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Jan 27, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountCAExplainedYes
Jan 26, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursTXExplainedYes
Jan 26, 2026Credit reportingIncorrect information on your reportAccount status incorrectALExplainedYes
Jan 26, 2026Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedYes
Jan 24, 2026Credit reportingIncorrect information on your reportAccount status incorrectTXExplainedYes
Jan 24, 2026Credit cardsIncorrect information on your reportInformation belongs to someone elseILExplainedYes
Jan 21, 2026Credit cardsOther features, terms, or problemsOther problemARExplainedYes
Jan 19, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountNCExplainedYes
Jan 14, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedKSExplainedYes
Jan 13, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMIExplainedYes
Jan 13, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedFLExplainedYes
Jan 13, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeFLExplainedYes
Jan 13, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Jan 10, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNCExplainedYes
Jan 9, 2026Credit reportingImproper use of your reportReporting company used your report improperlyILExplainedYes
Jan 9, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementTXExplainedYes
Jan 9, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNVExplainedYes
Jan 9, 2026Credit cardsGetting a credit cardSent card you never applied forMAExplainedYes
Jan 8, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardILExplainedYes
Dec 31, 2025Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Dec 30, 2025Credit reportingIncorrect information on your reportAccount status incorrectALExplainedYes
Dec 29, 2025Credit cardsIncorrect information on your reportAccount information incorrectFLExplainedYes
Dec 29, 2025Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneALExplainedYes
Dec 27, 2025Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMSExplainedYes
Dec 21, 2025Debt collectionAttempts to collect debt not owedDebt was paidGAExplainedYes
Dec 15, 2025Payday & personal loansCharged fees or interest you didn't expectMOExplainedYes
Dec 14, 2025Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Dec 11, 2025Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Dec 11, 2025Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Dec 11, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedKSExplainedYes
Dec 11, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedKSExplainedYes
Dec 9, 2025Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsCAExplainedYes
Dec 7, 2025Debt collectionFalse statements or representationAttempted to collect wrong amountTXExplainedYes
Dec 3, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAExplainedYes
Dec 3, 2025Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Dec 2, 2025Credit reportingIncorrect information on your reportAccount status incorrectMDExplainedYes
Dec 2, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursSCExplainedYes
Dec 1, 2025Credit reportingIncorrect information on your reportAccount information incorrectMIExplainedYes
Dec 1, 2025Credit reportingIncorrect information on your reportAccount information incorrectMIExplainedYes
Dec 1, 2025Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Nov 24, 2025Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNCExplainedYes
Nov 21, 2025Credit cardsClosing your accountCan't close your accountVAExplainedYes
Nov 20, 2025Debt relief & credit repairDidn't provide services promisedTXExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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