Payment company · complaint record
Plastiq complaints
Filed under Plastiq Inc.
Consumers have filed 47 complaints about Plastiq since 2019, 10 of them in the last 12 months. It answered 30% on time and closed 0% with relief for the customer. The most common problem is other transaction problem. It is the 28th most complained-about of 72 payment apps & money transfer services this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 47
- Last 12 months
- 10
- Answered on time
- 30%
- Closed with relief
- 0%
- Last 30 days
- 2
- Rank
- #28 of 72
Since June 2019
new vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Oct 23, 2026
Most complained-about payment apps & money transfer services
Plastiq complaints by month
The busiest month was March 2022 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Plastiq answered all time
- Closed with monetary relief612.8%
- Closed with non-monetary relief24.3%
- Closed with explanation3268.1%
- Untimely response714.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Plastiq complaints are about
Top Plastiq problems
Where Plastiq complaints come from
Most complaints: New York (9), California (5), Pennsylvania (4), Florida (3), Georgia (3).
Plastiq compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ria EnviaMoney transfers & apps | 39 | 62 | D |
| 2 | Bill.ComMoney transfers & apps | 55 | 55 | C |
| 3 | Global Tel*LinkMoney transfers & apps | 40 | 46 | D |
| 4 | AirtmMoney transfers & apps | 0 | 38 | F |
| 5 | Paysend USMoney transfers & apps | 10 | 26 | F |
| 6 | Ingo MoneyMoney transfers & apps | 10 | 26 | F |
| 7 | PLS GroupMoney transfers & apps | 72 | 25 | B |
| 8 | PlastiqMoney transfers & apps | - | 10 | - |
Compare side by side: Plastiq vs Ria Envia · Plastiq vs Bill.Com · Plastiq vs Global Tel*Link · Plastiq vs Airtm
What people say about Plastiq
All experiencesNo experiences with Plastiq yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Plastiq complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 23, 2026 | Money transfers & apps | Money was not available when promised | No timely reply |
| Oct 19, 2026 | Money transfers & apps | Other transaction problem | No timely reply |
| Oct 15, 2026 | Money transfers & apps | Unexpected or other fees | No timely reply |
| Sep 25, 2026 | Money transfers & apps | Other service problem | No timely reply |
| Apr 25, 2026 | Money transfers & apps | Money was not available when promised | No timely reply |
| Apr 20, 2026 | Money transfers & apps | Other service problem | No timely reply |
| Apr 12, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | No timely reply |
| Jan 9, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Dec 1, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 20, 2025 | Debt relief & credit repair | Didn't provide services promised | Explained |
| Nov 11, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Sep 11, 2025 | Money transfers & apps | Money was not available when promised | Explained |
Questions about Plastiq
How many complaints does Plastiq have?
Plastiq has 47 complaints on record since June 2019, including 10 in the last 12 months and 2 in the last 30 days. That makes it number 1,447 of every company by complaints this year.
Does Plastiq respond to complaints?
Yes. Plastiq answered 30% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Plastiq?
The most common problems are other transaction problem (13), money was not available when promised (7), other service problem (3).
Is Plastiq legit?
Plastiq is a real company with a public complaint record: consumers have complained about it 47 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Plastiq legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Plastiq?
Complain to Plastiq in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Plastiq complaints come from?
Most come from New York (9), California (5), Pennsylvania (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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