Mortgage company · complaint record
Royal United Mortgage complaints
Filed under ROYAL UNITED MORTGAGE LLC
Consumers have filed 106 complaints about Royal United Mortgage since 2013, 5 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 106
- Last 12 months
- 5
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #193 of 595
Since September 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 12, 2026
Most complained-about mortgage lenders & servicers
Royal United Mortgage complaints by month
The busiest month was September 2015 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Royal United Mortgage answered all time
- Closed with monetary relief1917.9%
- Closed with non-monetary relief87.5%
- Closed with explanation7974.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Royal United Mortgage complaints are about
Top Royal United Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 2
- Changes in loan terms during the application process 2
- Fees or costs during the application process 1
Where Royal United Mortgage complaints come from
Most complaints: Texas (21), Indiana (11), Florida (9), California (8), Ohio (6).
Royal United Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Royal United MortgageMortgages | - | 5 | - |
Compare side by side: Royal United Mortgage vs Midwest Loan Services · Royal United Mortgage vs Truhome Solutions · Royal United Mortgage vs NEXA Mortgage · Royal United Mortgage vs Hilltop
What people say about Royal United Mortgage
All experiencesNo experiences with Royal United Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Royal United Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 12, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Aug 11, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Mar 10, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Jan 19, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 30, 2025 | Credit reporting | Problem with a company's investigation into an existing issueProblem with personal statement of dispute | Explained |
| Oct 7, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 12, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Money back |
| Jul 16, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 20, 2025 | Mortgages | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jan 6, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Dec 7, 2024 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Dec 2, 2024 | Mortgages | Improper use of your reportReporting company used your report improperly | Explained |
Questions about Royal United Mortgage
How many complaints does Royal United Mortgage have?
Royal United Mortgage has 106 complaints on record since September 2013, including 5 in the last 12 months and 0 in the last 30 days. That makes it number 1,875 of every company by complaints this year.
Does Royal United Mortgage respond to complaints?
Yes. Royal United Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Royal United Mortgage?
The most common problems are closing on a mortgage (12), improper use of your report (9), attempts to collect debt not owed (1).
Is Royal United Mortgage legit?
Royal United Mortgage is a real company with a public complaint record: consumers have complained about it 106 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Royal United Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Royal United Mortgage?
Complain to Royal United Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Royal United Mortgage complaints come from?
Most come from Texas (21), Indiana (11), Florida (9). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Royal United Mortgage
No comments yet. Start the conversation - questions are welcome too.