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Complaint log

Ruoff Mortgage complaint log

The newest complaints about Ruoff Mortgage, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 24, 2026MortgagesTrouble during payment processFees chargedTNExplainedYes
Jul 13, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureINExplainedYes
Mar 27, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountINExplainedYes
Mar 6, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyOHExplainedYes
Feb 26, 2026MortgagesTrouble during payment processPayment processOHExplainedYes
Feb 3, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureINExplainedYes
Feb 2, 2026MortgagesStruggling to pay mortgageForeclosureINExplainedYes
Jan 25, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanINExplainedYes
Jan 16, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuINExplainedYes
Jan 12, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanINExplainedYes
Nov 9, 2025MortgagesImproper use of your reportReporting company used your report improperlyILExplainedYes
Sep 3, 2025MortgagesClosing on a mortgageFees or costs after closingOHMoney backYes
Aug 25, 2025MortgagesTrouble during payment processLoan sold or transferred to another companyOHExplainedYes
Jul 18, 2025MortgagesProblem with a company's investigation into an existing problemInvestigation took more than 30 daysINExplainedYes
Jun 23, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresINExplainedYes
Feb 17, 2025MortgagesTrouble during payment processEscrow, taxes, or insuranceINFixedYes
Jan 2, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingMIExplainedYes
May 2, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processINExplainedYes
Feb 19, 2024Credit reportingImproper use of your reportReporting company used your report improperlyOHExplainedYes
Aug 2, 2023Credit reportingIncorrect information on your reportInformation belongs to someone elseINExplainedYes
Mar 8, 2023MortgagesTrouble during payment processINExplainedYes
Jan 19, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageMIExplainedYes
Nov 21, 2022MortgagesClosing on a mortgageINExplainedYes
Aug 18, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageINExplainedYes
Jun 16, 2022MortgagesStruggling to pay mortgageINExplainedYes
May 31, 2022MortgagesImproper use of your reportCredit inquiries on your report that you don't recognizePAExplainedYes
Apr 27, 2022MortgagesIncorrect information on your reportAccount status incorrectOHExplainedYes
Apr 16, 2022Credit reportingProblem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 daysOHExplainedYes
Dec 23, 2021MortgagesTrouble during payment processINExplainedYes
Dec 22, 2021MortgagesTrouble during payment processMEMoney backYes
Sep 23, 2021MortgagesProblem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 daysOHExplainedYes
Sep 19, 2021MortgagesClosing on a mortgageINExplainedYes
Aug 4, 2021MortgagesTrouble during payment processINExplainedYes
Jun 21, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageINExplainedYes
May 14, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageINExplainedYes
Apr 14, 2021MortgagesClosing on a mortgageKYExplainedYes
Feb 5, 2021MortgagesTrouble during payment processINExplainedYes
Jan 4, 2021MortgagesClosing on a mortgageMIExplainedYes
Nov 2, 2020MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Oct 20, 2020MortgagesTrouble during payment processMIExplainedYes
Oct 20, 2020MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Aug 24, 2020MortgagesApplying for a mortgage or refinancing an existing mortgageINExplainedYes
Jul 31, 2020MortgagesClosing on a mortgageMIExplainedYes
Jul 28, 2020Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeINExplainedYes
May 7, 2020MortgagesApplying for a mortgage or refinancing an existing mortgageINMoney backYes
Apr 30, 2020MortgagesTrouble during payment processOHExplainedYes
Jul 13, 2018MortgagesApplying for a mortgage or refinancing an existing mortgageMIExplainedYes
Nov 13, 2017Debt collectionAttempts to collect debt not owedDebt was result of identity theftINExplainedYes
Aug 8, 2017MortgagesApplying for a mortgage or refinancing an existing mortgagePAExplainedYes
Jan 30, 2017MortgagesLoan servicing, payments, escrow accountINExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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