Mortgage company · complaint record
Ruoff Mortgage complaints
Consumers have filed 53 complaints about Ruoff Mortgage since 2015, 10 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 53
- Last 12 months
- 10
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #136 of 595
Since August 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 24, 2026
Most complained-about mortgage lenders & servicers
Ruoff Mortgage complaints by month
The busiest month was January 2026 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Ruoff Mortgage answered all time
- Closed with monetary relief35.7%
- Closed with non-monetary relief11.9%
- Closed with explanation4890.6%
- Closed11.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Ruoff Mortgage complaints are about
Top Ruoff Mortgage problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 2
- Loan sold or transferred to another company 2
- Fees charged 1
- Escrow, taxes, or insurance 1
- Payment process 1
Where Ruoff Mortgage complaints come from
Most complaints: Indiana (30), Ohio (9), Michigan (6), Pennsylvania (2), California (2).
Ruoff Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Ruoff MortgageMortgages | - | 10 | - |
Compare side by side: Ruoff Mortgage vs Midwest Loan Services · Ruoff Mortgage vs Truhome Solutions · Ruoff Mortgage vs NEXA Mortgage · Ruoff Mortgage vs Hilltop
What people say about Ruoff Mortgage
All experiencesNo experiences with Ruoff Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Ruoff Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 24, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Jul 13, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Mar 27, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Mar 6, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Feb 26, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Feb 3, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 2, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Jan 25, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 16, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Jan 12, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 9, 2025 | Mortgages | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 3, 2025 | Mortgages | Closing on a mortgageFees or costs after closing | Money back |
Questions about Ruoff Mortgage
How many complaints does Ruoff Mortgage have?
Ruoff Mortgage has 53 complaints on record since August 2015, including 10 in the last 12 months and 0 in the last 30 days. That makes it number 1,447 of every company by complaints this year.
Does Ruoff Mortgage respond to complaints?
Yes. Ruoff Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Ruoff Mortgage?
The most common problems are trouble during payment process (14), struggling to pay mortgage (5), false statements or representation (1).
Is Ruoff Mortgage legit?
Ruoff Mortgage is a real company with a public complaint record: consumers have complained about it 53 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Ruoff Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Ruoff Mortgage?
Complain to Ruoff Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Ruoff Mortgage complaints come from?
Most come from Indiana (30), Ohio (9), Michigan (6). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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