Mortgage company · complaint record
Rushmore Loan Management complaints
Filed under RUSHMORE LOAN MANAGEMENT SERVICES LLC
Consumers have filed 3,802 complaints about Rushmore Loan Management since 2012, none in the last 12 months. It answered 99.5% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3,802
- Last 12 months
- 0
- Answered on time
- 99.5%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since May 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 8, 2023
Rushmore Loan Management complaints by month
The busiest month was March 2018 (57 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Rushmore Loan Management answered all time
- Closed with explanation3,802100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Rushmore Loan Management complaints are about
Top Rushmore Loan Management problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 6
- Payment process 5
- Loan sold or transferred to another company 3
- Paying off the loan 2
- Escrow, taxes, or insurance 2
- Lien release 1
Where Rushmore Loan Management complaints come from
Most complaints: California (524), Florida (438), New York (348), Georgia (237), New Jersey (221).
Rushmore Loan Management compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Rushmore Loan ManagementMortgages | - | 0 | - |
Compare side by side: Rushmore Loan Management vs Midwest Loan Services · Rushmore Loan Management vs Truhome Solutions · Rushmore Loan Management vs NEXA Mortgage · Rushmore Loan Management vs Hilltop
What people say about Rushmore Loan Management
All experiencesNo experiences with Rushmore Loan Management yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Rushmore Loan Management complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 8, 2023 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 7, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 31, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 26, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 23, 2023 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Oct 10, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 10, 2023 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 10, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 9, 2023 | Mortgages | Trouble during payment processLien release | Explained |
| Oct 2, 2023 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 27, 2023 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 27, 2023 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Questions about Rushmore Loan Management
How many complaints does Rushmore Loan Management have?
Rushmore Loan Management has 3,802 complaints on record since May 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Rushmore Loan Management respond to complaints?
Yes. Rushmore Loan Management answered 99.5% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Rushmore Loan Management?
The most common problems are trouble during payment process (1,175), struggling to pay mortgage (1,072), loan modification,collection,foreclosure (563).
Is Rushmore Loan Management legit?
Rushmore Loan Management is a real company with a public complaint record: consumers have complained about it 3,802 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Rushmore Loan Management legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Rushmore Loan Management?
Complain to Rushmore Loan Management in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Rushmore Loan Management complaints come from?
Most come from California (524), Florida (438), New York (348). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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