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Bank accounts

Securus J bank accounts complaints

Consumers have filed 41 complaints about Securus J's bank accounts, 2 in the last 12 months. Securus J answered 100% on time and closed 0% with relief. See the whole Securus J record.

Securus J against other banks & credit unions

#Company12 monthsChangeOn timeReliefAll time
1Wells Fargo10,017+26%100%18%63,467
2JPMorgan Chase9,525+11%100%14%59,224
3Bank of America9,008+44%99.3%42%61,514
4Chime8,327+80%99.9%9%20,914
5Capital One4,339-43%100%7%23,879
6Block (Cash App)3,838+18%99.3%0%9,390
7Citibank3,800+11%100%35%25,575
8Navy Federal Credit Union3,599-66%100%33%22,207
9U.S. Bank2,560+49%100%19%15,963
10Truist2,365+33%99.9%11%10,420
11SoFi2,324+26%100%8%5,234
12PNC Bank2,243+48%100%14%15,615
13Securus J2new100%0%41

Every bank ranked

Latest Securus J bank accounts complaints

ReceivedAboutIssueStateAnswerOn time
Aug 20, 2026Bank accountsManaging an accountDeposits and withdrawalsOHExplainedYes
Aug 13, 2026Bank accountsProblem with a lender or other company charging your accountCan't stop withdrawals from your accountCOExplainedYes
Nov 4, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMNExplainedYes
Dec 5, 2024Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Nov 8, 2023Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMNExplainedYes
May 25, 2023Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesGAExplainedYes
Feb 3, 2023Bank accountsManaging an accountProblem using a debit or ATM cardNCExplainedYes
Jan 25, 2023Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedGAExplainedYes
Oct 4, 2022Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedILExplainedYes
May 2, 2022Bank accountsManaging an accountProblem using a debit or ATM cardAZExplainedYes
Mar 16, 2022Bank accountsManaging an accountFunds not handled or disbursed as instructedVAExplainedYes
Mar 16, 2022Bank accountsManaging an accountFunds not handled or disbursed as instructedVAExplainedYes
Feb 4, 2022Bank accountsManaging an accountFee problemILExplainedYes
Jan 13, 2022Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Jul 7, 2021Bank accountsManaging an accountFunds not handled or disbursed as instructedNYExplainedYes
Feb 11, 2020Bank accountsManaging an accountFee problemFLExplainedYes
Aug 9, 2018Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Sep 29, 2017Bank accountsManaging an accountProblem using a debit or ATM cardAZExplainedYes
Jun 13, 2016Bank accountsMaking/receiving payments, sending moneyMIClosedYes
Jun 13, 2016Bank accountsDeposits and withdrawalsPAClosedYes
Jun 13, 2016Bank accountsMaking/receiving payments, sending moneyTNClosedYes
Jun 10, 2016Bank accountsDeposits and withdrawalsNCClosedYes
Jun 10, 2016Bank accountsMaking/receiving payments, sending moneyGAClosedYes
Jun 10, 2016Bank accountsAccount opening, closing, or managementVAClosedYes
Jun 10, 2016Bank accountsMaking/receiving payments, sending moneyFLClosedYes
Jun 10, 2016Bank accountsMaking/receiving payments, sending moneyINClosedYes
Jun 10, 2016Bank accountsAccount opening, closing, or managementIDClosedYes
Jun 10, 2016Bank accountsMaking/receiving payments, sending moneyPAClosedYes
Jun 10, 2016Bank accountsMaking/receiving payments, sending moneyVAClosedYes
Jun 10, 2016Bank accountsAccount opening, closing, or managementCAClosedYes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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