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Complaint log

Securus J complaint log

The newest complaints about Securus J, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Mar 27, 2024Money transfers & appsTrouble accessing funds in your mobile or digital walletVAFixedYes
Mar 6, 2024Credit cardsFees or interestCharged too much interestCOExplainedYes
Mar 5, 2024Money transfers & appsFraud or scamLAExplainedYes
Jan 5, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMSExplainedYes
Nov 8, 2023Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMNExplainedYes
Oct 31, 2023Money transfers & appsLost or stolen money orderPAExplainedYes
Oct 18, 2023Money transfers & appsOther service problemMIExplainedYes
Sep 25, 2023Money transfers & appsUnexpected or other feesVAExplainedYes
Aug 19, 2023Money transfers & appsConfusing or missing disclosuresKSExplainedYes
Aug 17, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
Jul 20, 2023Money transfers & appsUnauthorized transactions or other transaction problemFLExplainedYes
Jul 17, 2023Money transfers & appsProblem adding moneyVAExplainedYes
Jul 15, 2023Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardTXExplainedYes
Jul 14, 2023Money transfers & appsUnexpected or other feesORExplainedYes
Jul 5, 2023Debt collectionFalse statements or representationAttempted to collect wrong amountTNExplainedYes
Jul 5, 2023Money transfers & appsUnauthorized transactions or other transaction problemFLExplainedYes
Jul 5, 2023Money transfers & appsOther transaction problemFLExplainedYes
Jun 29, 2023Credit cardsClosing your accountCan't close your accountWAExplainedYes
Jun 28, 2023Credit cardsFees or interestProblem with feesNMExplainedYes
Jun 13, 2023Money transfers & appsUnauthorized transactions or other transaction problemFLExplainedYes
Jun 12, 2023Prepaid & gift cardsUnexpected or other feesNHExplainedYes
Jun 9, 2023CryptoOther transaction problemLAExplainedYes
May 30, 2023CryptoOther transaction problemFLExplainedYes
May 25, 2023Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesGAExplainedYes
May 16, 2023Money transfers & appsFraud or scamLAExplainedYes
May 1, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
Apr 9, 2023Prepaid & gift cardsUnexpected or other feesFLExplainedYes
Mar 29, 2023Money transfers & appsManaging, opening, or closing your mobile wallet accountNYExplainedYes
Feb 22, 2023Money transfers & appsManaging, opening, or closing your mobile wallet accountFLExplainedYes
Feb 21, 2023Money transfers & appsUnexpected or other feesVAMoney backYes
Feb 21, 2023Credit cardsTrouble using your cardCan't use card to make purchasesFLExplainedYes
Feb 19, 2023Money transfers & appsUnexpected or other feesVAMoney backYes
Feb 3, 2023Bank accountsManaging an accountProblem using a debit or ATM cardNCExplainedYes
Jan 31, 2023Prepaid & gift cardsUnexpected or other feesNCExplainedYes
Jan 25, 2023Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedGAExplainedYes
Jan 22, 2023CryptoUnexpected or other feesNCExplainedYes
Jan 17, 2023Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementVAExplainedYes
Dec 24, 2022CryptoMoney was not available when promisedKYExplainedYes
Dec 22, 2022CryptoUnexpected or other feesKSExplainedYes
Dec 22, 2022Money transfers & appsUnexpected or other feesNYExplainedYes
Dec 20, 2022Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineTXExplainedYes
Dec 20, 2022Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Dec 18, 2022Credit cardsFees or interestProblem with feesTXExplainedYes
Dec 5, 2022Money transfers & appsManaging, opening, or closing your mobile wallet accountOHExplainedYes
Dec 2, 2022Money transfers & appsOther transaction problemFLExplainedYes
Nov 22, 2022Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardMOExplainedYes
Nov 7, 2022Money transfers & appsUnauthorized transactions or other transaction problemFLExplainedYes
Oct 11, 2022CryptoWrong amount charged or receivedOHExplainedYes
Oct 4, 2022Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedILExplainedYes
Sep 9, 2022Money transfers & appsConfusing or misleading advertising or marketingNYExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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