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Complaint log

SoFi complaint log

The newest complaints about SoFi, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 21, 2026Bank accountsManaging an accountProblem accessing accountCAExplainedYes
Oct 21, 2026Bank accountsManaging an accountDeposits and withdrawalsNCExplainedYes
Oct 21, 2026Bank accountsManaging an accountProblem making or receiving paymentsTXExplainedYes
Oct 21, 2026Bank accountsManaging an accountDeposits and withdrawalsWAExplainedYes
Oct 21, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Oct 21, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCAExplainedYes
Oct 20, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedPAExplainedYes
Oct 20, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedKYExplainedYes
Oct 20, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedKSMoney backYes
Oct 20, 2026Payday & personal loansCredit limit changedNYExplainedYes
Oct 20, 2026Bank accountsManaging an accountFee problemMAExplainedYes
Oct 20, 2026Payday & personal loansStruggling to pay your loanNJExplainedYes
Oct 20, 2026Money transfers & appsOther transaction problemMNExplainedYes
Oct 20, 2026Credit reportingImproper use of your reportReporting company used your report improperlyNYExplainedYes
Oct 20, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeMIExplainedYes
Oct 20, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardFLIn progressYes
Oct 20, 2026Credit reportingIncorrect information on your reportInformation is missing that should be on the reportAZExplainedYes
Oct 20, 2026Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Oct 20, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMIExplainedYes
Oct 20, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNYExplainedYes
Oct 20, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedCAExplainedYes
Oct 20, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedOKExplainedYes
Oct 20, 2026Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Oct 20, 2026Bank accountsManaging an accountProblem using a debit or ATM cardVAExplainedYes
Oct 20, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMDExplainedYes
Oct 20, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedMIExplainedYes
Oct 19, 2026Bank accountsManaging an accountDeposits and withdrawalsOHMoney backYes
Oct 19, 2026Bank accountsManaging an accountDeposits and withdrawalsCOExplainedYes
Oct 19, 2026Student loansGetting a loanChanges in terms mid-deal or after closingMAExplainedYes
Oct 19, 2026Bank accountsManaging an accountDeposits and withdrawalsAZExplainedYes
Oct 19, 2026Bank accountsManaging an accountProblem using a debit or ATM cardGAExplainedYes
Oct 19, 2026Money transfers & appsOther transaction problemCAExplainedYes
Oct 19, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMSExplainedYes
Oct 19, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledOHExplainedYes
Oct 19, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCAIn progressYes
Oct 19, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedGAExplainedYes
Oct 18, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedFLExplainedYes
Oct 18, 2026Bank accountsClosing an accountCompany closed your accountVAExplainedYes
Oct 18, 2026Credit reportingIncorrect information on your reportAccount information incorrectNJExplainedYes
Oct 18, 2026Bank accountsClosing an accountCompany closed your accountMSMoney backYes
Oct 18, 2026Bank accountsClosing an accountCompany closed your accountWVExplainedYes
Oct 18, 2026Bank accountsManaging an accountProblem accessing accountCAMoney backYes
Oct 17, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementPAExplainedYes
Oct 17, 2026Money transfers & appsUnauthorized transactions or other transaction problemSCExplainedYes
Oct 17, 2026Bank accountsManaging an accountProblem using a debit or ATM cardORExplainedYes
Oct 17, 2026Credit reportingIncorrect information on your reportAccount status incorrectMDIn progressYes
Oct 17, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursVAExplainedYes
Oct 17, 2026Bank accountsManaging an accountProblem making or receiving paymentsTXExplainedYes
Oct 17, 2026Payday & personal loansGetting the loanALExplainedYes
Oct 17, 2026Bank accountsManaging an accountProblem accessing accountCTExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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