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Complaint log

SoFi complaint log

The newest complaints about SoFi, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 14, 2026Bank accountsManaging an accountProblem using a debit or ATM cardGAExplainedYes
Oct 14, 2026Money transfers & appsOther transaction problemNJExplainedYes
Oct 14, 2026Bank accountsProblem with a company's investigation into an existing problemProblem with personal statement of disputeTXExplainedYes
Oct 14, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Oct 14, 2026Bank accountsManaging an accountProblem using a debit or ATM cardORExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectNYExplainedYes
Oct 14, 2026Money transfers & appsOther transaction problemILExplainedYes
Oct 14, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedYes
Oct 14, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Oct 14, 2026CryptoOther transaction problemTXExplainedYes
Oct 14, 2026Bank accountsManaging an accountDeposits and withdrawalsILExplainedYes
Oct 13, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTXExplainedYes
Oct 13, 2026Bank accountsManaging an accountProblem making or receiving paymentsMOExplainedYes
Oct 13, 2026Bank accountsClosing an accountFunds not received from closed accountCAExplainedYes
Oct 13, 2026Bank accountsManaging an accountProblem using a debit or ATM cardLAExplainedYes
Oct 13, 2026Payday & personal loansProblem when making paymentsFLMoney backYes
Oct 13, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMDExplainedYes
Oct 13, 2026Money transfers & appsUnexpected or other feesMIExplainedYes
Oct 13, 2026Payday & personal loansGetting the loanMOExplainedYes
Oct 13, 2026Bank accountsManaging an accountBanking errorsFLExplainedYes
Oct 13, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Oct 13, 2026Payday & personal loansProblem when making paymentsAAExplainedYes
Oct 13, 2026Bank accountsManaging an accountProblem accessing accountCAIn progressYes
Oct 13, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeWVExplainedYes
Oct 13, 2026Bank accountsClosing an accountFunds not received from closed accountFLExplainedYes
Oct 13, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYExplainedYes
Oct 13, 2026CryptoConfusing or missing disclosuresSDExplainedYes
Oct 13, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedCAMoney backYes
Oct 12, 2026Bank accountsManaging an accountProblem making or receiving paymentsTXExplainedYes
Oct 12, 2026Bank accountsClosing an accountFunds not received from closed accountIAExplainedYes
Oct 12, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementWAExplainedYes
Oct 12, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Oct 12, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
Oct 12, 2026Money transfers & appsFraud or scamNJExplainedYes
Oct 12, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Oct 12, 2026Bank accountsManaging an accountProblem using a debit or ATM cardLAExplainedYes
Oct 11, 2026Money transfers & appsConfusing or misleading advertising or marketingGAExplainedYes
Oct 11, 2026Bank accountsManaging an accountProblem making or receiving paymentsTXExplainedYes
Oct 11, 2026Bank accountsClosing an accountFunds not received from closed accountTXExplainedYes
Oct 11, 2026Bank accountsManaging an accountProblem using a debit or ATM cardWAExplainedYes
Oct 11, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Oct 11, 2026Bank accountsManaging an accountProblem using a debit or ATM cardOHExplainedYes
Oct 11, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNJExplainedYes
Oct 10, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedIAExplainedYes
Oct 10, 2026Bank accountsManaging an accountProblem using a debit or ATM cardORExplainedYes
Oct 10, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMIExplainedYes
Oct 10, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Oct 10, 2026Bank accountsManaging an accountDeposits and withdrawalsMSExplainedYes
Oct 10, 2026Bank accountsManaging an accountDeposits and withdrawalsMSExplainedYes
Oct 10, 2026Money transfers & appsUnauthorized transactions or other transaction problemSCExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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