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Student loans

Stratus Financial student loans complaints

Consumers have filed 30 complaints about Stratus Financial's student loans, 14 in the last 12 months. Stratus Financial answered 42.9% on time and closed 0% with relief. See the whole Stratus Financial record.

Stratus Financial against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13Stratus Financial14new42.9%0%30

Every loan servicer ranked

Latest Stratus Financial student loans complaints

ReceivedAboutIssueStateAnswerOn time
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLNo timely replyNo
Oct 28, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLNo timely replyNo
Oct 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLNo timely replyNo
Oct 16, 2026Student loansGetting a loanLoan opened without my consent or knowledgePRNo timely replyNo
Sep 14, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsFLNo timely replyNo
Aug 30, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledGANo timely replyNo
Aug 10, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCANo timely replyNo
Apr 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Feb 18, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Feb 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedNo
Jan 20, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsMAExplainedYes
Jan 13, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedYes
Jan 7, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Nov 20, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedCOExplainedYes
Nov 15, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Oct 28, 2025Student loansDealing with your lender or servicerReceived bad information about your loanNYExplainedYes
Sep 29, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Aug 21, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Jul 27, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Jun 3, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Apr 30, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCAExplainedYes
Mar 6, 2025Student loansDealing with your lender or servicerReceived bad information about your loanGAExplainedYes
Nov 29, 2024Student loansIssue with income share agreementPayment issuesCAExplainedYes
Nov 7, 2024Student loansUnable to get your credit report or credit scoreOther problem getting your report or credit scoreCAExplainedYes
Nov 3, 2024Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsTXExplainedYes
Sep 20, 2024Student loansDealing with your lender or servicerReceived bad information about your loanUTExplainedYes
May 29, 2024Student loansUnable to get your credit report or credit scoreOther problem getting your report or credit scoreCAExplainedYes
Apr 1, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledAZExplainedYes
Mar 18, 2024Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Dec 6, 2023Student loansDealing with your lender or servicerDon't agree with the fees chargedMOExplainedNo

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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