Complaint log
SunTrust complaint log
The newest complaints about SunTrust, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 27, 2019 | Bank accounts | Managing an accountBanking errors | Explained |
| Nov 27, 2019 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 26, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 26, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Nov 26, 2019 | Mortgages | Trouble during payment process | Explained |
| Nov 26, 2019 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 26, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Nov 26, 2019 | Payday & personal loans | Getting the loan | Explained |
| Nov 25, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 25, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Nov 25, 2019 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 25, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Fixed |
| Nov 22, 2019 | Bank accounts | Managing an accountBanking errors | Explained |
| Nov 22, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 22, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 21, 2019 | Money transfers & apps | Wrong amount charged or received | Explained |
| Nov 21, 2019 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Nov 21, 2019 | Bank accounts | Managing an accountBanking errors | Explained |
| Nov 21, 2019 | Bank accounts | Opening an accountAccount opened as a result of fraud | Fixed |
| Nov 20, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Nov 20, 2019 | Mortgages | Trouble during payment process | Explained |
| Nov 20, 2019 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Nov 19, 2019 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Nov 19, 2019 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Nov 19, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 19, 2019 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Nov 18, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 18, 2019 | Bank accounts | Managing an accountFee problem | Explained |
| Nov 18, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 18, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 18, 2019 | Mortgages | Trouble during payment process | Explained |
| Nov 18, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Nov 18, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 18, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 18, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Nov 15, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 15, 2019 | Bank accounts | Managing an accountBanking errors | Explained |
| Nov 15, 2019 | Payday & personal loans | Getting the loan | Explained |
| Nov 15, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Nov 14, 2019 | Bank accounts | Managing an accountBanking errors | Explained |
| Nov 14, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Nov 14, 2019 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Nov 14, 2019 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 14, 2019 | Mortgages | Trouble during payment process | Fixed |
| Nov 14, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Nov 13, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 13, 2019 | Bank accounts | Managing an accountDeposits or withdrawals | Explained |
| Nov 13, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Nov 13, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Fixed |
| Nov 13, 2019 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works