Complaint log

SunTrust complaint log

The newest complaints about SunTrust, as they are published, with the company's answer. Open any one for the full record and to discuss it.

Received	About	Issue	State	Answer	On time
Dec 11, 2019	Bank accounts	Managing an accountDeposits and withdrawals	MD	Explained	Yes
Dec 10, 2019	Bank accounts	Managing an accountProblem using a debit or ATM card	GA	Fixed	Yes
Dec 10, 2019	Bank accounts	Closing an accountCompany closed your account	AZ	Explained	Yes
Dec 10, 2019	Bank accounts	Closing an accountFunds not received from closed account	FL	Explained	Yes
Dec 10, 2019	Mortgages	Applying for a mortgage or refinancing an existing mortgage	SC	Explained	Yes
Dec 9, 2019	Bank accounts	Closing an accountFunds not received from closed account	DC	Explained	Yes
Dec 9, 2019	Bank accounts	Managing an accountProblem using a debit or ATM card	SC	Explained	Yes
Dec 9, 2019	Bank accounts	Managing an accountFunds not handled or disbursed as instructed	NC	Explained	Yes
Dec 8, 2019	Student loans	Struggling to repay your loanCan't get other flexible options for repaying your loan	UT	Fixed	Yes
Dec 8, 2019	Credit cards	Closing your accountCompany closed your account	GA	Explained	Yes
Dec 7, 2019	Mortgages	Trouble during payment process	FL	Explained	Yes
Dec 6, 2019	Credit reporting	Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days	FL	Explained	Yes
Dec 6, 2019	Credit cards	Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card	GA	Explained	Yes
Dec 6, 2019	Credit reporting	Incorrect information on your reportAccount information incorrect	TN	Explained	Yes
Dec 6, 2019	Payday & personal loans	Problem when making payments	MT	Explained	Yes
Dec 6, 2019	Bank accounts	Managing an accountProblem using a debit or ATM card	TN	Money back	Yes
Dec 6, 2019	Bank accounts	Managing an accountFee problem	FL	Explained	Yes
Dec 6, 2019	Bank accounts	Managing an accountDeposits and withdrawals	GA	Fixed	Yes
Dec 6, 2019	Bank accounts	Closing an accountCompany closed your account	GA	Fixed	Yes
Dec 6, 2019	Bank accounts	Closing an accountFunds not received from closed account	FL	Money back	Yes
Dec 5, 2019	Mortgages	Struggling to pay mortgage	-	Explained	Yes
Dec 5, 2019	Bank accounts	Managing an accountBanking errors	GA	Explained	Yes
Dec 5, 2019	Mortgages	Struggling to pay mortgage	GA	Explained	Yes
Dec 5, 2019	Mortgages	Struggling to pay mortgage	MD	Explained	Yes
Dec 5, 2019	Mortgages	Trouble during payment process	MI	Explained	Yes
Dec 4, 2019	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	VA	Explained	Yes
Dec 4, 2019	Mortgages	Closing on a mortgage	FL	Money back	Yes
Dec 4, 2019	Mortgages	Trouble during payment process	CA	Explained	Yes
Dec 4, 2019	Money transfers & apps	Lost or stolen check	MD	Explained	Yes
Dec 4, 2019	Credit reporting	Improper use of your reportCredit inquiries on your report that you don't recognize	GA	Explained	Yes
Dec 3, 2019	Bank accounts	Managing an accountProblem using a debit or ATM card	MD	Explained	Yes
Dec 3, 2019	Auto loans & leases	Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off	SC	Explained	Yes
Dec 3, 2019	Bank accounts	Opening an accountAccount opened as a result of fraud	NY	Explained	Yes
Dec 3, 2019	Credit reporting	Incorrect information on your reportPublic record information inaccurate	VA	Explained	Yes
Dec 3, 2019	Bank accounts	Managing an accountDeposits and withdrawals	GA	Explained	Yes
Dec 2, 2019	Bank accounts	Closing an accountFunds not received from closed account	GA	Money back	Yes
Dec 2, 2019	Credit reporting	Incorrect information on your reportInformation belongs to someone else	NY	Explained	Yes
Dec 2, 2019	Mortgages	Struggling to pay mortgage	GA	Explained	Yes
Dec 2, 2019	Payday & personal loans	Getting the loan	FL	Explained	Yes
Dec 2, 2019	Credit cards	Problem when making paymentsProblem during payment process	GA	Explained	Yes
Dec 2, 2019	Mortgages	Trouble during payment process	-	Explained	Yes
Dec 2, 2019	Bank accounts	Problem caused by your funds being lowOverdrafts and overdraft fees	MD	Fixed	Yes
Dec 2, 2019	Bank accounts	Managing an accountFee problem	DC	Money back	Yes
Dec 1, 2019	Bank accounts	Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount	VA	Explained	Yes
Dec 1, 2019	Mortgages	Trouble during payment process	GA	Explained	Yes
Dec 1, 2019	Bank accounts	Managing an accountProblem using a debit or ATM card	TN	Explained	Yes
Nov 30, 2019	Bank accounts	Managing an accountDeposits and withdrawals	VA	Explained	Yes
Nov 30, 2019	Bank accounts	Managing an accountBanking errors	MD	Explained	Yes
Nov 28, 2019	Auto loans & leases	Getting a loan or leaseFraudulent loan	FL	Explained	Yes
Nov 27, 2019	Bank accounts	Managing an accountFee problem	AL	Explained	Yes

Complaint records are public consumer complaints filed with U.S. regulators, checked just now (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works