Mortgage company · complaint record
Tona Mortgage complaints
Filed under Tona Mortgage, LLC
Consumers have filed 21 complaints about Tona Mortgage since 2020, 3 of them in the last 12 months. It answered 100% on time and closed 33% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 21
- Last 12 months
- 3
- Answered on time
- 100%
- Closed with relief
- 33%
- Last 30 days
- 0
- Rank
- #250 of 595
Since December 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jul 8, 2026
Most complained-about mortgage lenders & servicers
Tona Mortgage complaints by month
The busiest month was June 2025 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Tona Mortgage answered all time
- Closed with monetary relief14.8%
- Closed with explanation2095.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Tona Mortgage complaints are about
Top Tona Mortgage problems
Inside "Closing on a mortgage"
- Delays with the closing process 4
- Changes in loan terms during or after closing 1
Where Tona Mortgage complaints come from
Most complaints: California (5), Florida (4), New York (3), Arizona (2), Georgia (2).
Tona Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Tona MortgageMortgages | - | 3 | - |
Compare side by side: Tona Mortgage vs Midwest Loan Services · Tona Mortgage vs Truhome Solutions · Tona Mortgage vs NEXA Mortgage · Tona Mortgage vs Hilltop
What people say about Tona Mortgage
All experiencesNo experiences with Tona Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Tona Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 8, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Money back |
| Apr 1, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Dec 16, 2025 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Nov 11, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Aug 12, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Jul 11, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Jul 6, 2025 | Mortgages | Trouble during payment processPayment process | Explained |
| Jun 26, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Jun 17, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | Explained |
| Jan 25, 2025 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Dec 30, 2024 | Mortgages | Trouble during payment processLoan sold or transferred to another company | Explained |
| Sep 13, 2024 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
Questions about Tona Mortgage
How many complaints does Tona Mortgage have?
Tona Mortgage has 21 complaints on record since December 2020, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does Tona Mortgage respond to complaints?
Yes. Tona Mortgage answered 100% of its complaints on time (within 15 days) and closed 33% with relief - money back or a fix; 33.3% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Tona Mortgage?
The most common problems are closing on a mortgage (9), applying for a mortgage or refinancing an existing mortgage (7), incorrect information on your report (1).
Is Tona Mortgage legit?
Tona Mortgage is a real company with a public complaint record: consumers have complained about it 21 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Tona Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Tona Mortgage?
Complain to Tona Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Tona Mortgage complaints come from?
Most come from California (5), Florida (4), New York (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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