Mortgage company · complaint record
Towne Mortgage complaints
Filed under TOWNE MORTGAGE COMPANY
Consumers have filed 104 complaints about Towne Mortgage since 2013, 15 of them in the last 12 months. It answered 100% on time and closed 14% with relief for the customer. The most common problem is struggling to pay mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 104
- Last 12 months
- 15
- Answered on time
- 100%
- Closed with relief
- 14%
- Last 30 days
- 1
- Rank
- #104 of 595
Since November 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 22, 2026
Most complained-about mortgage lenders & servicers
Towne Mortgage complaints by month
The busiest month was March 2018 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Towne Mortgage answered all time
- Closed with monetary relief65.8%
- Closed with non-monetary relief65.8%
- Closed with explanation8884.6%
- Closed32.9%
- In progress11%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Towne Mortgage complaints are about
Top Towne Mortgage problems
Inside "Trouble during payment process"
- Payment process 7
- Trying to communicate with the company to fix an issue while managing or servicing your loan 4
- Fees charged 1
- Private mortgage insurance (PMI) 1
- Escrow, taxes, or insurance 1
Where Towne Mortgage complaints come from
Most complaints: Michigan (22), Wisconsin (11), Georgia (9), Pennsylvania (8), Illinois (7).
Towne Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Towne MortgageMortgages | - | 15 | - |
Compare side by side: Towne Mortgage vs Midwest Loan Services · Towne Mortgage vs Truhome Solutions · Towne Mortgage vs NEXA Mortgage · Towne Mortgage vs Hilltop
What people say about Towne Mortgage
All experiencesNo experiences with Towne Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Towne Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 22, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 2, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Sep 28, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 7, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 26, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 23, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 21, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 6, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | Explained |
| Apr 9, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Mar 31, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Mar 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Questions about Towne Mortgage
How many complaints does Towne Mortgage have?
Towne Mortgage has 104 complaints on record since November 2013, including 15 in the last 12 months and 1 in the last 30 days. That makes it number 1,229 of every company by complaints this year.
Does Towne Mortgage respond to complaints?
Yes. Towne Mortgage answered 100% of its complaints on time (within 15 days) and closed 14% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Towne Mortgage?
The most common problems are struggling to pay mortgage (16), trouble during payment process (34), incorrect information on your report (11).
Is Towne Mortgage legit?
Towne Mortgage is a real company with a public complaint record: consumers have complained about it 104 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Towne Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Towne Mortgage?
Complain to Towne Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Towne Mortgage complaints come from?
Most come from Michigan (22), Wisconsin (11), Georgia (9). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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