Student loans
U.S. Bank student loans complaints
Consumers have filed 92 complaints about U.S. Bank's student loans. See the whole U.S. Bank record.
U.S. Bank against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | U.S. Bank | 0 | - | - |
Latest U.S. Bank student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 1, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| May 16, 2024 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Mar 28, 2023 | Student loans | Getting a loanProblem with the interest rate | Explained |
| Feb 15, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Dec 9, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Nov 22, 2019 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Explained |
| Mar 1, 2019 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Aug 31, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 10, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Dec 22, 2017 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Oct 17, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 14, 2017 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Jul 31, 2017 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jul 6, 2017 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | Fixed |
| Apr 30, 2017 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Jan 11, 2017 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Dec 27, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Nov 30, 2016 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Sep 20, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Aug 28, 2016 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Aug 19, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Jul 29, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Jul 22, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Jun 26, 2016 | Student loans | Getting a loanCan't qualify for a loan | Explained |
| May 22, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Apr 14, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Dec 2, 2015 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Nov 18, 2015 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Aug 14, 2015 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Jul 20, 2015 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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