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Complaint log

USAA complaint log

The newest complaints about USAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 9, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNVExplainedYes
Sep 9, 2026Credit reportingImproper use of your reportReporting company used your report improperlyMNExplainedYes
Sep 9, 2026Bank accountsClosing an accountCompany closed your accountNVExplainedYes
Sep 9, 2026Credit reportingImproper use of your reportReporting company used your report improperlySCExplainedYes
Sep 9, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXExplainedYes
Sep 9, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXMoney backYes
Sep 9, 2026Bank accountsManaging an accountDeposits and withdrawalsFLExplainedYes
Sep 8, 2026Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipCAExplainedYes
Sep 8, 2026Payday & personal loansGetting the loanTXExplainedYes
Sep 8, 2026Bank accountsManaging an accountBanking errorsCAExplainedYes
Sep 8, 2026Bank accountsManaging an accountBanking errorsVAExplainedYes
Sep 8, 2026Credit cardsTrouble using your cardCan't use card to make purchasesTXExplainedYes
Sep 8, 2026Bank accountsManaging an accountBanking errorsNYExplainedYes
Sep 8, 2026Credit reportingIncorrect information on your reportOld information reappears or never goes awayILExplainedYes
Sep 8, 2026Credit cardsProblem when making paymentsProblem during payment processFLExplainedYes
Sep 8, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedSCExplainedYes
Sep 8, 2026Credit cardsProblem when making paymentsProblem during payment processTXExplainedYes
Sep 8, 2026Bank accountsOpening an accountUnable to open an accountPAExplainedYes
Sep 7, 2026Credit reportingIncorrect information on your reportAccount status incorrectNCExplainedYes
Sep 7, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNYFixedYes
Sep 7, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementTNMoney backYes
Sep 6, 2026Bank accountsManaging an accountProblem using a debit or ATM cardGAExplainedYes
Sep 6, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Sep 6, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseTXExplainedYes
Sep 6, 2026Bank accountsManaging an accountProblem accessing accountALExplainedYes
Sep 6, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMDExplainedYes
Sep 6, 2026Bank accountsClosing an accountCompany closed your accountNCExplainedYes
Sep 5, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNCExplainedYes
Sep 5, 2026Credit cardsOther features, terms, or problemsProblem with customer serviceNCExplainedYes
Sep 5, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesCOExplainedYes
Sep 5, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementTXMoney backYes
Sep 5, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Sep 5, 2026Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Sep 4, 2026Bank accountsManaging an accountDeposits and withdrawalsGAExplainedYes
Sep 4, 2026Bank accountsManaging an accountProblem using a debit or ATM cardOKExplainedYes
Sep 4, 2026Bank accountsManaging an accountDeposits and withdrawalsNCExplainedYes
Sep 4, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedTNExplainedYes
Sep 4, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Sep 4, 2026Credit cardsGetting a credit cardApplication deniedTNExplainedYes
Sep 4, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedFLFixedYes
Sep 4, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Sep 3, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNVFixedYes
Sep 3, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Sep 3, 2026Bank accountsManaging an accountFee problemTXExplainedYes
Sep 3, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesALExplainedYes
Sep 3, 2026Bank accountsClosing an accountCan't close your accountTXExplainedYes
Sep 3, 2026Bank accountsManaging an accountProblem using a debit or ATM cardOKExplainedYes
Sep 2, 2026Money transfers & appsOther transaction problemNEExplainedYes
Sep 2, 2026Bank accountsClosing an accountFunds not received from closed accountTXExplainedYes
Sep 2, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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