Bank · complaint record
Washington Trust Bank Financial complaints
Filed under Washington Trust Bank Financial Corporation
Consumers have filed 20 complaints about Washington Trust Bank Financial since 2023, 9 of them in the last 12 months. It answered 88.9% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 20
- Last 12 months
- 9
- Answered on time
- 88.9%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #126 of 188
Since September 2023
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Aug 6, 2026
Most complained-about banks & credit unions
Washington Trust Bank Financial complaints by month
The busiest month was July 2024 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Washington Trust Bank Financial answered all time
- Closed with monetary relief15%
- Closed with explanation1995%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Washington Trust Bank Financial complaints are about
Top Washington Trust Bank Financial problems
Inside "Managing an account"
- Problem using a debit or ATM card 2
- Banking errors 1
- Funds not handled or disbursed as instructed 1
- Deposits and withdrawals 1
Where Washington Trust Bank Financial complaints come from
Most complaints: Washington (13), Idaho (5), Oregon (1), Arizona (1).
Washington Trust Bank Financial compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Washington Trust Bank FinancialBank accounts | - | 9 | - |
Compare side by side: Washington Trust Bank Financial vs Bancfirst · Washington Trust Bank Financial vs Banner · Washington Trust Bank Financial vs Customers Bancorp · Washington Trust Bank Financial vs RBC Bank
What people say about Washington Trust Bank Financial
All experiencesNo experiences with Washington Trust Bank Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Washington Trust Bank Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 6, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jul 22, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Jul 18, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jun 2, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| May 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Apr 13, 2026 | Payday & personal loans | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Feb 25, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Feb 20, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Dec 14, 2025 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jul 8, 2025 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| May 2, 2025 | Bank accounts | Closing an accountCan't close your account | Explained |
| Apr 7, 2025 | Money transfers & apps | Money was not available when promised | Explained |
Questions about Washington Trust Bank Financial
How many complaints does Washington Trust Bank Financial have?
Washington Trust Bank Financial has 20 complaints on record since September 2023, including 9 in the last 12 months and 0 in the last 30 days. That makes it number 1,516 of every company by complaints this year.
Does Washington Trust Bank Financial respond to complaints?
Yes. Washington Trust Bank Financial answered 88.9% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Washington Trust Bank Financial?
The most common problems are managing an account (5), problem with a lender or other company charging your account (4), problem caused by your funds being low (2).
Is Washington Trust Bank Financial legit?
Washington Trust Bank Financial is a real company with a public complaint record: consumers have complained about it 20 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Washington Trust Bank Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Washington Trust Bank Financial?
Complain to Washington Trust Bank Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Washington Trust Bank Financial complaints come from?
Most come from Washington (13), Idaho (5), Oregon (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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