Credit bureau · complaint record
First Advantage complaints
Filed under FIRST ADVANTAGE CORPORATION
Consumers have filed 1,908 complaints about First Advantage since 2012, 484 of them in the last 12 months (+58% on the year before). It answered 87.8% on time and closed 0% with relief for the customer - less often than a typical credit bureau. The most common problem is incorrect information on your report. It is the 45th most complained-about of 566 credit bureaus & report companies this year.
Poor response record. How it works
- Complaints on record
- 1,908
- Last 12 months
- 484
- Answered on time
- 87.8%
- Closed with relief
- 0%
- Last 30 days
- 17
- Rank
- #45 of 566
Since December 2012
+58% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Oct 29, 2026
Most complained-about credit bureaus & report companies
First Advantage complaints by month
The busiest month was July 2026 (53 complaints). Complaints in the last 12 months are up 58% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Advantage answered last 12 months
- Closed with explanation48399.8%
- Untimely response10.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4587.8% on time
- Relief for customers0/400% closed with relief
- Complaint trend4/15+58% vs last year
What First Advantage complaints are about
Top First Advantage problems last 12 months
Inside "Incorrect information on your report"
- Public record information inaccurate 477
- Information belongs to someone else 230
- Information is incorrect 204
- Personal information incorrect 199
- Old information reappears or never goes away 75
- Information that should be on the report is missing 31
Where First Advantage complaints come from
Most complaints: Texas (199), Florida (162), Georgia (133), California (131), Ohio (93).
First Advantage compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BMW Financial ServicesCredit reporting | 42 | 589 | D |
| 2 | First Technology Federal Credit UnionCredit reporting | 59 | 562 | C |
| 3 | VW CreditCredit reporting | 65 | 559 | B |
| 4 | Ava FinanceCredit reporting | 26 | 555 | F |
| 5 | United PanAm FinancialCredit reporting | 39 | 494 | D |
| 6 | First AdvantageCredit reporting | 4 | 484 | F |
| 7 | World Omni FinancialCredit reporting | 51 | 473 | C |
| 8 | FC HoldCoCredit reporting | 59 | 410 | C |
Compare side by side: First Advantage vs BMW Financial Services · First Advantage vs First Technology Federal Credit Union · First Advantage vs VW Credit · First Advantage vs Ava Finance
What people say about First Advantage
All experiencesNo experiences with First Advantage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Advantage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportInformation is incorrect | No timely reply |
| Oct 28, 2026 | Credit reporting | Problem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Oct 26, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Oct 25, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 25, 2026 | Credit reporting | Improper use of your reportReport provided to employer without your written authorization | Explained |
| Oct 23, 2026 | Credit reporting | Incorrect information on your reportInformation is incorrect | Explained |
| Oct 23, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 22, 2026 | Credit reporting | Problem with a company's investigation into an existing issueDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Oct 22, 2026 | Credit reporting | Problem with a company's investigation into an existing issueWas not notified of investigation status or results | Explained |
| Oct 22, 2026 | Credit reporting | Problem with a company's investigation into an existing issueInvestigation took more than 30 days | Explained |
| Oct 22, 2026 | Credit reporting | Problem with a company's investigation into an existing issueInvestigation took more than 30 days | Explained |
| Oct 20, 2026 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
Questions about First Advantage
How many complaints does First Advantage have?
First Advantage has 1,908 complaints on record since December 2012, including 484 in the last 12 months and 17 in the last 30 days. That makes it number 202 of every company by complaints this year.
Does First Advantage respond to complaints?
Yes. First Advantage answered 87.8% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 4/100 (grade F).
What do people complain about most with First Advantage?
The most common problems are incorrect information on your report (1,229), problem with a company's investigation into an existing issue (247), problem with a company's investigation into an existing problem (42).
Is First Advantage legit?
First Advantage is a real company with a public complaint record: consumers have complained about it 1,908 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Advantage legit? for the signals, red flags and how to protect yourself.
Are complaints about First Advantage going up or down?
Up. There were 484 complaints in the last 12 months against 307 in the 12 before (+58%). See every month.
How do I file a complaint against First Advantage?
Complain to First Advantage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Advantage complaints come from?
Most come from Texas (199), Florida (162), Georgia (133). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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