Monthly report
Consumer complaints in October 2026: 769K, Capital One leads
From October 1, 2026 to October 31, 2026, consumers filed 769,013 complaints against 1,650 companies - +17% on the month before. Companies answered 99.8% of them on time and closed 19% with relief so far.
The companies that drew the most
| # | Company | This month | The month before | Change |
|---|---|---|---|---|
| 1 | Experian | 266,717 | 190,562 | +40% |
| 2 | TransUnion | 232,884 | 210,556 | +11% |
| 3 | Equifax | 200,160 | 192,096 | +4% |
| 4 | LexisNexis | 4,071 | 3,812 | +7% |
| 5 | Capital One | 3,187 | 3,168 | +1% |
| 6 | CL Holdings | 2,917 | 2,703 | +8% |
| 7 | JPMorgan Chase | 2,502 | 2,240 | +12% |
| 8 | Bank of America | 2,222 | 2,054 | +8% |
| 9 | Citibank | 2,137 | 2,112 | +1% |
| 10 | Wells Fargo | 1,947 | 1,740 | +12% |
| 11 | Encore Capital (Midland Credit) | 1,859 | 1,729 | +8% |
| 12 | Portfolio Recovery Associates | 1,853 | 1,584 | +17% |
| 13 | Resurgent Capital Services | 1,792 | 1,746 | +3% |
| 14 | PayPal | 1,403 | 1,285 | +9% |
| 15 | Block (Cash App) | 1,384 | 1,393 | -1% |
Surging
The companies whose complaints jumped most against the month before.
- CExperian266,717 (was 190,562)
- DAldous & Associates327 (was 230)
- DRobinhood218 (was 162)
- DAffirm843 (was 660)
- CCCS Financial Services672 (was 545)
- CSoFi376 (was 307)
- DKlarna218 (was 178)
- BGoldman Sachs Bank (Apple Card, Marcus)555 (was 462)
- AHuntington Bank249 (was 206)
- APortfolio Recovery Associates1,853 (was 1,584)
What it was about
By category
| Category | This month | Change |
|---|---|---|
| Credit reporting | 714,627 | +17% |
| Debt collection | 22,794 | +6% |
| Credit cards | 9,348 | +8% |
| Bank accounts | 8,636 | +7% |
| Mortgages | 3,231 | +2% |
| Money transfers & apps | 3,210 | +7% |
| Auto loans & leases | 2,368 | +3% |
| Payday & personal loans | 2,064 | +5% |
| Student loans | 1,442 | -5% |
| Prepaid & gift cards | 510 | -10% |
| Crypto | 467 | +4% |
| Debt relief & credit repair | 316 | -10% |
Where from
Texas (127,836), Florida (111,182), California (65,136), Georgia (54,239), New York (36,241), North Carolina (31,860), Mississippi (30,086), Illinois (29,782), South Carolina (25,602), Alabama (24,023).
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