Monthly report
Consumer complaints in September 2026: 660K, Capital One leads
From September 1, 2026 to September 30, 2026, consumers filed 659,767 complaints against 1,696 companies - +3% on the month before. Companies answered 99.7% of them on time and closed 32% with relief so far.
The companies that drew the most
| # | Company | This month | The month before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 210,556 | 209,069 | +1% |
| 2 | Equifax | 192,096 | 180,252 | +7% |
| 3 | Experian | 190,562 | 182,508 | +4% |
| 4 | LexisNexis | 3,812 | 3,279 | +16% |
| 5 | Capital One | 3,168 | 3,119 | +2% |
| 6 | CL Holdings | 2,703 | 2,392 | +13% |
| 7 | JPMorgan Chase | 2,240 | 2,257 | -1% |
| 8 | Citibank | 2,112 | 2,030 | +4% |
| 9 | Bank of America | 2,054 | 2,017 | +2% |
| 10 | Resurgent Capital Services | 1,746 | 1,720 | +2% |
| 11 | Wells Fargo | 1,740 | 1,783 | -2% |
| 12 | Encore Capital (Midland Credit) | 1,729 | 1,785 | -3% |
| 13 | Portfolio Recovery Associates | 1,584 | 1,709 | -7% |
| 14 | Block (Cash App) | 1,393 | 1,302 | +7% |
| 15 | PayPal | 1,285 | 1,225 | +5% |
Surging
The companies whose complaints jumped most against the month before.
- CCredit Acceptance341 (was 216)
- DLCI Acquisition193 (was 128)
- CID Analytics367 (was 283)
- DCredit Control208 (was 163)
- CFifth Third Bank382 (was 308)
- CLexisNexis3,812 (was 3,279)
- COneMain Financial279 (was 236)
- ACL Holdings2,703 (was 2,392)
- BCaine & Weiner484 (was 431)
- FShellpoint Mortgage Servicing425 (was 378)
What it was about
By category
| Category | This month | Change |
|---|---|---|
| Credit reporting | 608,302 | +4% |
| Debt collection | 21,442 | -2% |
| Credit cards | 8,629 | +2% |
| Bank accounts | 8,075 | +2% |
| Mortgages | 3,159 | +6% |
| Money transfers & apps | 3,010 | +6% |
| Auto loans & leases | 2,308 | +9% |
| Payday & personal loans | 1,957 | +5% |
| Student loans | 1,520 | -2% |
| Prepaid & gift cards | 566 | -3% |
| Crypto | 448 | +2% |
| Debt relief & credit repair | 351 | -2% |
Where from
Texas (108,005), Florida (93,483), California (59,230), Georgia (46,932), New York (31,681), Illinois (26,510), North Carolina (24,657), Mississippi (22,772), Alabama (21,911), Pennsylvania (20,572).
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