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Student loans

ACS Education Services student loans complaints

Consumers have filed 1,167 complaints about ACS Education Services's student loans, 4 in the last 12 months. ACS Education Services answered 100% on time and closed 0% with relief. See the whole ACS Education Services record.

ACS Education Services against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13ACS Education Services4new100%0%1,167

Every loan servicer ranked

Latest ACS Education Services student loans complaints

ReceivedAboutIssueStateAnswerOn time
Sep 29, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Sep 8, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Apr 30, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsVAExplainedYes
Nov 23, 2025Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes
Oct 20, 2025Student loansDealing with your lender or servicerReceived bad information about your loanILExplainedYes
Oct 4, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledVAExplainedYes
Jun 16, 2025Student loansDealing with your lender or servicerReceived bad information about your loanKSExplainedYes
May 30, 2025Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeGAExplainedYes
Feb 17, 2025Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargeNJExplainedYes
Jan 21, 2025Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Dec 28, 2024Student loansDealing with your lender or servicerKeep getting calls about your loanMAExplainedYes
Dec 26, 2024Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsGAExplainedYes
Oct 16, 2024Student loansDealing with your lender or servicerReceived bad information about your loanWAExplainedNo
Sep 19, 2024Student loansIssue where my lender is my schoolIssues with fees connected to the loanGAExplainedNo
May 11, 2024Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCOExplainedNo
Jan 30, 2024Student loansDealing with your lender or servicerReceived bad information about your loanWAExplainedYes
Jan 19, 2024Student loansDealing with your lender or servicerReceived bad information about your loanARExplainedYes
Nov 21, 2023Student loansStruggling to repay your loanProblem with your payment planMTExplainedYes
Nov 18, 2023Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedYes
Oct 7, 2023Student loansDealing with your lender or servicerReceived bad information about your loanWIExplainedNo
Aug 14, 2023Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Jul 25, 2023Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedNo
Jun 15, 2023Student loansImproper use of your reportReporting company used your report improperlyOHExplainedYes
May 23, 2023Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
May 22, 2023Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
May 18, 2023Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
May 18, 2023Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
May 6, 2023Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Apr 20, 2023Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAExplainedYes
Apr 5, 2023Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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