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Student loans

Ascent student loans complaints

Consumers have filed 117 complaints about Ascent's student loans, 56 in the last 12 months (+56%). Ascent answered 71.4% on time and closed 4% with relief. See the whole Ascent record.

Ascent against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13Ascent56+56%71.4%4%117

Every loan servicer ranked

Latest Ascent student loans complaints

ReceivedAboutIssueStateAnswerOn time
Apr 10, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanOHExplainedYes
Mar 31, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Mar 29, 2026Student loansGetting a loanConfusing or misleading advertisingTXFixedYes
Mar 24, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Mar 21, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsNJExplainedYes
Mar 19, 2026Student loansGetting a loanConfusing or misleading advertisingCAExplainedYes
Feb 27, 2026Student loansDealing with your lender or servicerReceived bad information about your loanUTExplainedYes
Feb 24, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedNo
Feb 18, 2026Student loansGetting a loanConfusing or misleading advertisingMTExplainedYes
Feb 13, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsTNExplainedYes
Feb 10, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNEExplainedYes
Feb 9, 2026Student loansGetting a loanLoan opened without my consent or knowledgeTXExplainedYes
Feb 8, 2026Student loansIncorrect information on your reportAccount information incorrectOHExplainedYes
Feb 5, 2026Student loansProblem with a company's investigation into an existing problemInvestigation took more than 30 daysHIExplainedYes
Jan 23, 2026Student loansProblem with a company's investigation into an existing problemProblem with personal statement of disputeGAExplainedYes
Jan 21, 2026Student loansDealing with your lender or servicerProblem with customer serviceWAExplainedYes
Jan 20, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsPAExplainedYes
Jan 14, 2026Student loansIssue where my lender is my schoolCannot graduate, receive diploma, or get transcript due to money owedMNExplainedYes
Jan 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledARExplainedYes
Jan 8, 2026Student loansDealing with your lender or servicerReceived bad information about your loanILExplainedYes
Jan 2, 2026Student loansGetting a loanChanges in terms mid-deal or after closingTXExplainedYes
Dec 31, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Dec 30, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Dec 15, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledILExplainedYes
Dec 5, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Nov 17, 2025Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTNExplainedYes
Oct 29, 2025Student loansDealing with your lender or servicerDon't agree with the fees chargedMIExplainedYes
Oct 28, 2025Student loansIssue with income share agreementPayment issuesPAExplainedYes
Oct 24, 2025Student loansGetting a loanHigh pressure sales tactics or recruitingCTExplainedYes
Oct 23, 2025Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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