Bank · complaint record
Bank Ozk complaints
Consumers have filed 307 complaints about Bank Ozk since 2017, 66 of them in the last 12 months (+32% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Average response record. How it works
- Complaints on record
- 307
- Last 12 months
- 66
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #72 of 188
Since September 2017
+32% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 30, 2026
Most complained-about banks & credit unions
Bank Ozk complaints by month
The busiest month was January 2026 (11 complaints). Complaints in the last 12 months are up 32% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Bank Ozk answered last 12 months
- Closed with explanation66100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend7/15+32% vs last year
What Bank Ozk complaints are about
Top Bank Ozk problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 32
- Banking errors 22
- Funds not handled or disbursed as instructed 19
- Problem using a debit or ATM card 15
- Problem accessing account 9
- Fee problem 9
Where Bank Ozk complaints come from
Most complaints: Georgia (85), Arkansas (57), Florida (49), Texas (34), North Carolina (22).
Bank Ozk compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Simmons First NationalBank accounts | 35 | 71 | D |
| 2 | East West BankBank accounts | 34 | 69 | F |
| 3 | Atlantic Union BanksharesBank accounts | 65 | 68 | B |
| 4 | Lake Michigan Credit UnionBank accounts | 58 | 67 | C |
| 5 | Bank OzkBank accounts | 52 | 66 | C |
| 6 | Cadence BankBank accounts | 93 | 62 | A |
| 7 | NBT BancorpBank accounts | 72 | 61 | B |
| 8 | Prosperity BancsharesBank accounts | 65 | 59 | B |
Compare side by side: Bank Ozk vs Simmons First National · Bank Ozk vs East West Bank · Bank Ozk vs Atlantic Union Bankshares · Bank Ozk vs Lake Michigan Credit Union
What people say about Bank Ozk
All experiencesNo experiences with Bank Ozk yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Bank Ozk complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Oct 27, 2026 | Bank accounts | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 26, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 14, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 1, 2026 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Sep 28, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 20, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Sep 20, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Sep 18, 2026 | Bank accounts | Closing an accountFees charged for closing account | Explained |
| Sep 17, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Sep 17, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 16, 2026 | Auto loans & leases | RepossessionDeficiency balance after repossession | Explained |
Questions about Bank Ozk
How many complaints does Bank Ozk have?
Bank Ozk has 307 complaints on record since September 2017, including 66 in the last 12 months and 3 in the last 30 days. That makes it number 592 of every company by complaints this year.
Does Bank Ozk respond to complaints?
Yes. Bank Ozk answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 52/100 (grade C).
What do people complain about most with Bank Ozk?
The most common problems are managing an account (128), trouble during payment process (14), closing an account (25).
Is Bank Ozk legit?
Bank Ozk is a real company with a public complaint record: consumers have complained about it 307 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Bank Ozk legit? for the signals, red flags and how to protect yourself.
Are complaints about Bank Ozk going up or down?
Up. There were 66 complaints in the last 12 months against 50 in the 12 before (+32%). See every month.
How do I file a complaint against Bank Ozk?
Complain to Bank Ozk in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Bank Ozk complaints come from?
Most come from Georgia (85), Arkansas (57), Florida (49). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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