Bank · complaint record
Atlantic Union Bankshares complaints
Filed under Atlantic Union Bankshares, Inc.
Consumers have filed 262 complaints about Atlantic Union Bankshares since 2018, 68 of them in the last 12 months (+66% on the year before). It answered 100% on time and closed 16% with relief for the customer - about the same as a typical bank. The most common problem is managing an account.
Good response record. How it works
- Complaints on record
- 262
- Last 12 months
- 68
- Answered on time
- 100%
- Closed with relief
- 16%
- Last 30 days
- 4
- Rank
- #70 of 188
Since May 2018
+66% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 31, 2026
Most complained-about banks & credit unions
Atlantic Union Bankshares complaints by month
The busiest month was August 2026 (11 complaints). Complaints in the last 12 months are up 66% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Atlantic Union Bankshares answered last 12 months
- Closed with monetary relief913.2%
- Closed with non-monetary relief22.9%
- Closed with explanation5783.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers17/4016.2% closed with relief
- Complaint trend3/15+66% vs last year
What Atlantic Union Bankshares complaints are about
Top Atlantic Union Bankshares problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 29
- Funds not handled or disbursed as instructed 18
- Banking errors 15
- Problem making or receiving payments 13
- Problem using a debit or ATM card 11
- Fee problem 8
Where Atlantic Union Bankshares complaints come from
Most complaints: Virginia (178), Maryland (34), North Carolina (20), New York (3), South Carolina (3).
Atlantic Union Bankshares compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Columbia Banking SystemBank accounts | 58 | 78 | C |
| 2 | Simmons First NationalBank accounts | 35 | 71 | D |
| 3 | East West BankBank accounts | 34 | 69 | F |
| 4 | Atlantic Union BanksharesBank accounts | 65 | 68 | B |
| 5 | Lake Michigan Credit UnionBank accounts | 58 | 67 | C |
| 6 | Bank OzkBank accounts | 52 | 66 | C |
| 7 | Cadence BankBank accounts | 93 | 62 | A |
| 8 | NBT BancorpBank accounts | 72 | 61 | B |
Compare side by side: Atlantic Union Bankshares vs Columbia Banking System · Atlantic Union Bankshares vs Simmons First National · Atlantic Union Bankshares vs East West Bank · Atlantic Union Bankshares vs Lake Michigan Credit Union
What people say about Atlantic Union Bankshares
All experiencesNo experiences with Atlantic Union Bankshares yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Atlantic Union Bankshares complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Bank accounts | Problem with a lender or other company charging your accountCan't stop withdrawals from your account | Explained |
| Oct 28, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Oct 24, 2026 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Oct 21, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Oct 16, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | Explained |
| Oct 9, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 1, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Sep 28, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 15, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 11, 2026 | Bank accounts | Managing an accountCashing a check | Explained |
| Aug 28, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Aug 21, 2026 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
Questions about Atlantic Union Bankshares
How many complaints does Atlantic Union Bankshares have?
Atlantic Union Bankshares has 262 complaints on record since May 2018, including 68 in the last 12 months and 4 in the last 30 days. That makes it number 584 of every company by complaints this year.
Does Atlantic Union Bankshares respond to complaints?
Yes. Atlantic Union Bankshares answered 100% of its complaints on time (within 15 days) and closed 16% with relief - money back or a fix; 13.2% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 65/100 (grade B).
What do people complain about most with Atlantic Union Bankshares?
The most common problems are managing an account (108), problem with a lender or other company charging your account (12), trouble during payment process (20).
Is Atlantic Union Bankshares legit?
Atlantic Union Bankshares is a real company with a public complaint record: consumers have complained about it 262 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Atlantic Union Bankshares legit? for the signals, red flags and how to protect yourself.
Are complaints about Atlantic Union Bankshares going up or down?
Up. There were 68 complaints in the last 12 months against 41 in the 12 before (+66%). See every month.
How do I file a complaint against Atlantic Union Bankshares?
Complain to Atlantic Union Bankshares in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Atlantic Union Bankshares complaints come from?
Most come from Virginia (178), Maryland (34), North Carolina (20). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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