Bank · complaint record
Simmons First National complaints
Filed under SIMMONS FIRST NATIONAL CORPORATION
Consumers have filed 377 complaints about Simmons First National since 2018, 71 of them in the last 12 months (+25% on the year before). It answered 93% on time and closed 13% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Weak response record. How it works
- Complaints on record
- 377
- Last 12 months
- 71
- Answered on time
- 93%
- Closed with relief
- 13%
- Last 30 days
- 3
- Rank
- #68 of 188
Since July 2018
+25% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 3, 2026
Most complained-about banks & credit unions
Simmons First National complaints by month
The busiest month was September 2026 (12 complaints). Complaints in the last 12 months are up 25% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Simmons First National answered last 12 months
- Closed with non-monetary relief912.7%
- Closed with explanation6185.9%
- In progress11.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time13/4593% on time
- Relief for customers14/4012.9% closed with relief
- Complaint trend8/15+25% vs last year
What Simmons First National complaints are about
Top Simmons First National problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 37
- Banking errors 12
- Funds not handled or disbursed as instructed 11
- Problem using a debit or ATM card 11
- Problem accessing account 11
- Problem making or receiving payments 6
Where Simmons First National complaints come from
Most complaints: Arkansas (115), Texas (54), Missouri (54), Tennessee (45), Oklahoma (24).
Simmons First National compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Northwest BancsharesBank accounts | 60 | 81 | C |
| 2 | BOK FinancialBank accounts | 52 | 80 | C |
| 3 | Columbia Banking SystemBank accounts | 58 | 78 | C |
| 4 | Simmons First NationalBank accounts | 35 | 71 | D |
| 5 | East West BankBank accounts | 34 | 69 | F |
| 6 | Atlantic Union BanksharesBank accounts | 65 | 68 | B |
| 7 | Lake Michigan Credit UnionBank accounts | 58 | 67 | C |
| 8 | Bank OzkBank accounts | 52 | 66 | C |
Compare side by side: Simmons First National vs Northwest Bancshares · Simmons First National vs BOK Financial · Simmons First National vs Columbia Banking System · Simmons First National vs East West Bank
What people say about Simmons First National
All experiencesNo experiences with Simmons First National yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Simmons First National complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 26, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 23, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 16, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 14, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 6, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 30, 2026 | Bank accounts | Managing an accountCashing a check | Explained |
| Sep 29, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | In progress |
| Sep 28, 2026 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 22, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Sep 21, 2026 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Sep 20, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Questions about Simmons First National
How many complaints does Simmons First National have?
Simmons First National has 377 complaints on record since July 2018, including 71 in the last 12 months and 3 in the last 30 days. That makes it number 569 of every company by complaints this year.
Does Simmons First National respond to complaints?
Yes. Simmons First National answered 93% of its complaints on time (within 15 days) and closed 13% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 35/100 (grade D).
What do people complain about most with Simmons First National?
The most common problems are managing an account (98), incorrect information on your report (35), problem with a lender or other company charging your account (23).
Is Simmons First National legit?
Simmons First National is a real company with a public complaint record: consumers have complained about it 377 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Simmons First National legit? for the signals, red flags and how to protect yourself.
Are complaints about Simmons First National going up or down?
Up. There were 71 complaints in the last 12 months against 57 in the 12 before (+25%). See every month.
How do I file a complaint against Simmons First National?
Complain to Simmons First National in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Simmons First National complaints come from?
Most come from Arkansas (115), Texas (54), Missouri (54). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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