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Complaint log

Capital One complaint log

The newest complaints about Capital One, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 3, 2026Credit cardsGetting a credit cardProblem getting a working replacement cardFLExplainedYes
Nov 3, 2026Money transfers & appsFraud or scamWAExplainedYes
Nov 3, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeDEExplainedYes
Nov 3, 2026Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipMSExplainedYes
Nov 3, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeCAFixedYes
Nov 3, 2026Credit cardsIncorrect information on your reportAccount information incorrectFLExplainedYes
Nov 3, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedWIExplainedYes
Nov 3, 2026Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes
Nov 3, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeTXExplainedYes
Nov 3, 2026Credit cardsIncorrect information on your reportAccount information incorrectMAExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNJExplainedYes
Nov 3, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountNCExplainedYes
Nov 3, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCAMoney backYes
Nov 3, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Nov 3, 2026Bank accountsClosing an accountFunds not received from closed accountTXExplainedYes
Nov 3, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNJExplainedYes
Nov 3, 2026Bank accountsManaging an accountDeposits and withdrawalsMDExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportAccount status incorrectOHExplainedYes
Nov 3, 2026Bank accountsClosing an accountFunds not received from closed accountTXExplainedYes
Nov 3, 2026Credit cardsIncorrect information on your reportAccount status incorrectKYExplainedYes
Nov 3, 2026Credit cardsFees or interestProblem with feesMAExplainedYes
Nov 3, 2026Credit cardsFees or interestProblem with feesTXExplainedYes
Nov 3, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportPAExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportInformation is missing that should be on the reportILExplainedYes
Nov 3, 2026Credit cardsOther features, terms, or problemsPrivacy issuesTXExplainedYes
Nov 3, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTNExplainedYes
Nov 3, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Nov 3, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNJExplainedYes
Nov 3, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedOHExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportAccount information incorrectMSExplainedYes
Nov 3, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNYExplainedYes
Nov 3, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportAZExplainedYes
Nov 3, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeTNExplainedYes
Nov 3, 2026Credit cardsIncorrect information on your reportAccount information incorrectNYExplainedYes
Nov 3, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Nov 3, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNYExplainedYes
Nov 3, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysNYExplainedYes
Nov 3, 2026Bank accountsManaging an accountProblem using a debit or ATM cardLAExplainedYes
Nov 3, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMOExplainedYes
Nov 3, 2026Bank accountsManaging an accountDeposits and withdrawalsKYExplainedYes
Nov 2, 2026Bank accountsManaging an accountDeposits and withdrawalsCOExplainedYes
Nov 2, 2026Bank accountsClosing an accountFunds not received from closed accountTXExplainedYes
Nov 2, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedGAExplainedYes
Nov 2, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeMIExplainedYes
Nov 2, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountFLFixedYes
Nov 2, 2026Credit cardsTrouble using your cardCan't use card to make purchasesILExplainedYes
Nov 2, 2026Auto loans & leasesIncorrect information on your reportAccount status incorrectFLExplainedYes
Nov 2, 2026Bank accountsManaging an accountBanking errorsCAExplainedYes
Nov 2, 2026Credit reportingIncorrect information on your reportAccount status incorrectNJExplainedYes
Nov 2, 2026CryptoFraud or scamMNExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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