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Complaint log

Citibank complaint log

The newest complaints about Citibank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 3, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsMAMoney backYes
Nov 3, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMNMoney backYes
Nov 3, 2026Credit cardsFees or interestCharged too much interestMNExplainedYes
Nov 2, 2026Credit cardsTrouble using your cardCan't use card to make purchasesPAMoney backYes
Nov 2, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedYes
Nov 2, 2026Credit cardsOther features, terms, or problemsOther problemILExplainedYes
Nov 2, 2026Credit cardsFees or interestCharged too much interestTXFixedYes
Nov 2, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardFLExplainedYes
Nov 2, 2026Credit cardsClosing your accountCompany closed your accountNJExplainedYes
Nov 2, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedCAExplainedYes
Nov 2, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes
Nov 2, 2026Credit reportingIncorrect information on your reportAccount status incorrectFLExplainedYes
Nov 2, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementORExplainedYes
Nov 2, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMSExplainedYes
Nov 2, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNJFixedYes
Nov 2, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNJFixedYes
Nov 2, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeTXExplainedYes
Nov 2, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNJFixedYes
Nov 2, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNJFixedYes
Nov 2, 2026Credit cardsTrouble using your cardCredit card company won't increase or decrease your credit limitNCExplainedYes
Nov 2, 2026Credit cardsClosing your accountCan't close your accountNJExplainedYes
Nov 2, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXExplainedYes
Nov 2, 2026Credit reportingIncorrect information on your reportAccount information incorrectTXFixedYes
Nov 2, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Nov 2, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNYExplainedYes
Nov 2, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedWAMoney backYes
Nov 2, 2026Credit cardsTrouble using your cardCan't use card to make purchasesCOMoney backYes
Nov 2, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLExplainedYes
Nov 2, 2026Credit cardsProblem when making paymentsProblem during payment processUTMoney backYes
Nov 1, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMAFixedYes
Nov 1, 2026Bank accountsClosing an accountCompany closed your accountGAExplainedYes
Nov 1, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementPAMoney backYes
Nov 1, 2026Credit cardsFees or interestProblem with feesCAMoney backYes
Nov 1, 2026Credit cardsFees or interestProblem with feesILMoney backYes
Nov 1, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNJFixedYes
Nov 1, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAFixedYes
Nov 1, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesVAExplainedYes
Nov 1, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardTXMoney backYes
Nov 1, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftCAExplainedYes
Nov 1, 2026Credit reportingImproper use of your reportReporting company used your report improperlyFLFixedYes
Nov 1, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNYExplainedYes
Nov 1, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementIAExplainedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCAIn progressYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementPAFixedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementGAExplainedYes
Oct 31, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementOKExplainedYes
Oct 31, 2026Credit cardsFees or interestProblem with feesCAIn progressYes
Oct 31, 2026Credit cardsClosing your accountCan't close your accountWAIn progressYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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