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Complaint log

Citibank complaint log

The newest complaints about Citibank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 31, 2026Credit cardsFees or interestProblem with feesCAIn progressYes
Oct 31, 2026Credit cardsClosing your accountCan't close your accountWAIn progressYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAIn progressYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementUTExplainedYes
Oct 31, 2026Credit cardsOther features, terms, or problemsProblem with customer serviceNYIn progressYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLExplainedYes
Oct 31, 2026Credit cardsFees or interestCharged too much interestCAFixedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementNJIn progressYes
Oct 31, 2026Credit cardsOther features, terms, or problemsOther problemCAIn progressYes
Oct 31, 2026Credit cardsTrouble using your cardCan't use card to make purchasesPAExplainedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementTXExplainedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCTIn progressYes
Oct 31, 2026Credit cardsStruggling to pay your billCredit card company won't work with you while you're going through financial hardshipNJIn progressYes
Oct 31, 2026Credit cardsIncorrect information on your reportAccount status incorrectNYIn progressYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementSCMoney backYes
Oct 31, 2026Bank accountsManaging an accountProblem accessing accountFLIn progressYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCAFixedYes
Oct 31, 2026Credit cardsClosing your accountCompany closed your accountCAExplainedYes
Oct 31, 2026Credit cardsFees or interestCharged too much interestLAExplainedYes
Oct 31, 2026Credit cardsFees or interestCharged too much interestLAExplainedYes
Oct 31, 2026Bank accountsManaging an accountProblem making or receiving paymentsNYExplainedYes
Oct 31, 2026Credit cardsProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsNYFixedYes
Oct 31, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeAZFixedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAIn progressYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCTIn progressYes
Oct 31, 2026Credit cardsTrouble using your cardCan't use card to make purchasesNJExplainedYes
Oct 31, 2026Credit cardsIncorrect information on your reportInformation is missing that should be on the reportCAMoney backYes
Oct 31, 2026Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportNYFixedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementLAExplainedYes
Oct 31, 2026Credit cardsTrouble using your cardCredit card company won't increase or decrease your credit limitOKExplainedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementMDIn progressYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardNYIn progressYes
Oct 31, 2026Bank accountsManaging an accountDeposits and withdrawalsNCIn progressYes
Oct 31, 2026Credit cardsClosing your accountCan't close your accountOHMoney backYes
Oct 31, 2026Bank accountsClosing an accountCompany closed your accountCAMoney backYes
Oct 31, 2026Credit cardsClosing your accountCompany closed your accountMIIn progressYes
Oct 31, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseOHFixedYes
Oct 31, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Oct 31, 2026Credit cardsProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportINExplainedYes
Oct 31, 2026Credit cardsOther features, terms, or problemsProblem with rewards from credit cardVAIn progressYes
Oct 31, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeCAFixedYes
Oct 31, 2026Credit reportingIncorrect information on your reportAccount status incorrectNJFixedYes
Oct 31, 2026Credit cardsTrouble using your cardCredit card company won't increase or decrease your credit limitGAExplainedYes
Oct 31, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsOHExplainedYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementFLMoney backYes
Oct 31, 2026Credit reportingIncorrect information on your reportAccount status incorrectMIExplainedYes
Oct 31, 2026Credit cardsFees or interestProblem with feesORMoney backYes
Oct 31, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardAZIn progressYes
Oct 30, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNYIn progressYes
Oct 30, 2026Bank accountsManaging an accountProblem accessing accountCAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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