Bank accounts

Citizens Bank bank accounts complaints

Consumers have filed 8,924 complaints about Citizens Bank's bank accounts, 1,157 in the last 12 months (+19%). Citizens Bank answered 100% on time and closed 27% with relief. See the whole Citizens Bank record.

Citizens Bank against other banks & credit unions

#	Company	12 months	Change	On time	Relief	All time
1	Wells Fargo	10,017	+26%	100%	18%	63,467
2	JPMorgan Chase	9,525	+11%	100%	14%	59,224
3	Bank of America	9,008	+44%	99.3%	42%	61,514
4	Chime	8,327	+80%	99.9%	9%	20,914
5	Capital One	4,339	-43%	100%	7%	23,879
6	Block (Cash App)	3,838	+18%	99.3%	0%	9,390
7	Citibank	3,800	+11%	100%	35%	25,575
8	Navy Federal Credit Union	3,599	-66%	100%	33%	22,207
9	U.S. Bank	2,560	+49%	100%	19%	15,963
10	Truist	2,365	+33%	99.9%	11%	10,420
11	SoFi	2,324	+26%	100%	8%	5,234
12	PNC Bank	2,243	+48%	100%	14%	15,615
13	Citizens Bank	1,157	+19%	100%	27%	8,924

Every bank ranked

Latest Citizens Bank bank accounts complaints

Received	About	Issue	State	Answer	On time
Nov 10, 2026	Bank accounts	Problem with a lender or other company charging your accountCan't stop withdrawals from your account	NJ	Explained	Yes
Nov 8, 2026	Bank accounts	Managing an accountFee problem	DE	Money back	Yes
Nov 7, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	NH	Money back	Yes
Nov 6, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	PA	Explained	Yes
Nov 5, 2026	Bank accounts	Managing an accountFee problem	PA	Explained	Yes
Nov 5, 2026	Bank accounts	Managing an accountProblem making or receiving payments	PA	In progress	Yes
Nov 4, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NY	Explained	Yes
Nov 4, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NY	Explained	Yes
Nov 4, 2026	Bank accounts	Managing an accountDeposits and withdrawals	PA	Explained	Yes
Nov 4, 2026	Bank accounts	Managing an accountBanking errors	RI	In progress	Yes
Nov 4, 2026	Bank accounts	Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone	RI	Money back	Yes
Nov 3, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NH	In progress	Yes
Nov 3, 2026	Bank accounts	Closing an accountFunds not received from closed account	NC	Explained	Yes
Nov 3, 2026	Bank accounts	Closing an accountCompany closed your account	MA	In progress	Yes
Nov 3, 2026	Bank accounts	Managing an accountProblem accessing account	NY	Explained	Yes
Nov 3, 2026	Bank accounts	Closing an accountCompany closed your account	PA	In progress	Yes
Nov 2, 2026	Bank accounts	Opening an accountUnable to open an account	DC	Explained	Yes
Nov 2, 2026	Bank accounts	Opening an accountAccount opened without my consent or knowledge	IN	Explained	Yes
Nov 1, 2026	Bank accounts	Managing an accountFee problem	NJ	Money back	Yes
Nov 1, 2026	Bank accounts	Managing an accountProblem making or receiving payments	NY	Explained	Yes
Oct 31, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	PA	Money back	Yes
Oct 31, 2026	Bank accounts	Managing an accountDeposits and withdrawals	RI	In progress	Yes
Oct 31, 2026	Bank accounts	Closing an accountCompany closed your account	OH	Explained	Yes
Oct 31, 2026	Bank accounts	Managing an accountDeposits and withdrawals	NJ	Explained	Yes
Oct 30, 2026	Bank accounts	Problem with a lender or other company charging your accountTransaction was not authorized	NY	In progress	Yes
Oct 30, 2026	Bank accounts	Problem caused by your funds being lowOverdrafts and overdraft fees	NY	In progress	Yes
Oct 30, 2026	Bank accounts	Problem caused by your funds being lowOverdrafts and overdraft fees	PA	Money back	Yes
Oct 30, 2026	Bank accounts	Managing an accountCashing a check	PA	In progress	Yes
Oct 29, 2026	Bank accounts	Managing an accountBanking errors	NJ	Money back	Yes
Oct 29, 2026	Bank accounts	Managing an accountProblem using a debit or ATM card	MI	Money back	Yes

Your rights with banks & credit unions

For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).

Scam warning: Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked 13 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works